Assistant Manager Call Center Operations

2 weeks ago

Lahore, Punjab, Pakistan Abacus Outsourcing Full time 200,000 per year

About the Role

Abacus is looking for a dynamic Assistant Manager – Call Center Operations to lead BPO projects, drive performance, and ensure top-quality service delivery. If you're passionate about operational excellence and team leadership, this role is for you.

Key Responsibilities

  • Manage day-to-day operations across BPO projects (inbound/outbound/customer service/back-office).
  • Monitor KPIs, SLAs & quality targets to ensure consistent performance.
  • Conduct team huddles, coaching sessions & performance reviews.
  • Collaborate with QA & Training to close skill gaps & improve results.
  • Analyze performance data & present actionable insights.
  • Handle client escalations & ensure timely resolutions.
  • Drive process improvements for efficiency & customer satisfaction.
  • Support workforce planning, scheduling & resource allocation.
  • Ensure compliance with company & industry standards.

Qualifications

  • Bachelor's/Master's in Business, Management, or related field.
  • 3–5 years BPO operations experience, with 1–2 years in a supervisory/AM role.
  • Strong knowledge of BPO workflows, KPIs & QA standards.
  • Excellent leadership, communication & analytical skills.
  • Proficiency in MS Office, CRM & performance dashboards.

Why Join Us?

  • Lead impactful projects in a growth-focused environment.
  • Exposure to diverse clients & dynamic operations.
  • Collaborative culture with professional development opportunities.

How to Apply

Send your CV to with the subject line: Application – Assistant Manager Call Center Operations.

Job Type: Full-time

Pay: Up to Rs200,000.00 per month

Application Question(s):

  • Do you have at least 3–5 years of BPO operations experience, including 1–2 years in a supervisory or assistant manager role?
  • Have you managed KPIs, SLAs, and performance reporting for call center teams before?
  • Are you comfortable working in rotational shifts and handling client escalations directly?

Work Location: In person

Application Deadline: 26/09/2025

  • Assistant Manager Call Center

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Full time 2,280,000 per year

    "Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions."Department: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an...

  • Call Center Manager

    6 days ago

    Lahore, Punjab, Pakistan MNM Full time 900,000 - 1,200,000 per year

    Company DescriptionMNM Communication is a BPO, We are Mainly Dealing in CPA nd CPL Compaigns.Role DescriptionThis is a full-time on-site role for a Call Center Manager located in Lahore Walton. The Call Center Manager will be responsible for overseeing daily operations of the call center, ensuring customer satisfaction, managing and training the call center...

  • Call Center Representative

    6 days ago

    Lahore, Punjab, Pakistan ANALTYTICA Full time 600,000 - 1,200,000 per year

    Job Title: Call Center RepresentativeCompany: Fairways LogisticsLocation: DHA Phase 6, LahoreShift: Night Shift | 7:30 PM – 4:30 AMAbout the Role:Fairways Logistics is hiring Call Center Representatives for our night shift operations. You'll be the first point of contact for customers, handling inbound and outbound calls related to logistics. We're looking...

  • Assistant Manager Contact Center

    6 days ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 1,200,000 - 2,400,000 per year

    Job Title: Assistant Manager Call Center OperationsLocation: Lahore, PakistanDepartment: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting...

  • Call Center Sales Manager

    2 weeks ago

    Lahore, Punjab, Pakistan EFU Life Assurance Ltd. Full time 1,200,000 - 2,400,000 per year

    Company DescriptionEFU Life is the leading Life and Health Insurer and Family Takaful operator in Pakistan's private sector. Since 1992, EFU Life has earned a reputation as a trusted brand in providing comprehensive financial planning and protection solutions. We cultivate a culture that encourages growth, nurtures talent, and empowers individuals to strive...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan REVCORP Full time 600,000 - 1,200,000 per year

    Company DescriptionREVCORP is a trusted partner for scaling business success through customized solutions in staff augmentation, offshore team management, and BPO services. We specialize in building high-performing lead generation, sales, and customer support teams to accelerate company growth. Leveraging our global talent network and operational expertise,...

  • Call Center Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Grand City Full time 900,000 - 1,200,000 per year

    About the Role:We are seeking an experienced and dynamic professional to lead and establish ourCall Centre Operations. The successful candidate will be responsible for building the call centre team from the ground up, setting up processes, and driving operational excellence to ensure outstanding customer engagement and recovery performance.Key...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Axora Full time 150,000 - 250,000 per year

    Company DescriptionAt Axora, we help UK SMEs thrive by providing tailored call center solutions that drive growth, strengthen customer relationships, and simplify business operations. We offer comprehensive services including lead generation, sales, and customer support, all in one place. With over 50,000 customers and a dedicated team, we are committed to...

  • Business Development Executive

    3 days ago

    Lahore, Punjab, Pakistan Call center Full time 30,000 - 150,000 per year

    Join Vocentra as a Business Development Executive (BDE)Vocentra is a growing outsourcing company helping global clients with sales and lead generation. We're now hiring a Business Development Executive to expand our reach.Responsibilities:Connect with U.S. brokers/agents and close deals.Negotiate rates and manage lead vendors.Build and maintain client...

  • Call Center Executive

    2 weeks ago

    Lahore, Punjab, Pakistan ABN Overseas Education Full time 300,000 - 600,000 per year

    Company DescriptionABN Overseas Education, founded by individuals with extensive exposure in overseas education, is one of the most specialized educational consultants in Pakistan. We provide exceptional opportunities by connecting students with top-ranking educational institutes worldwide. ABN is renowned for guiding students in making informed choices and...