Manager Contact Center Implementation

1 day ago

Karachi, Sindh, Pakistan Systems Limited Full time $90,000 - $120,000 per year

We are seeking a Program Manager with hands-on experience in leading CCaaS and Contact Center rollouts and transformations, focused on delivering scalable and seamless omnichannel customer experiences. The ideal candidate will be a strong cross-functional communicator, able to align business, operations, and development teams through fast-moving project cycles.

Key Responsibilities:

  • Lead end-to-end delivery of contact center implementations (CCaaS, omnichannel, IVRs, AI/GenAI chatbots, CRM integrations, analytics platforms).
  • Partner with business, operations, and development teams to align goals, manage expectations, and ensure smooth execution.
  • Manage project timelines, budgets, risks, and dependencies while ensuring on-time, high-quality delivery.
  • Translate business requirements into actionable technical deliverables for cross-functional teams.
  • Drive adoption of best practices in agile delivery while flexing to waterfall/hybrid as needed.
  • Monitor performance metrics and continuously improve processes to enhance customer experience.
  • Identify and resolve project blockers, keeping stakeholders informed at all times.

Requirements:

  • 3–5 years of program/project management experience in contact center or CCaaS implementations.
  • Strong knowledge of contact center ecosystems and CX impact.
  • Expertise in agile, waterfall, and hybrid delivery models.
  • Excellent communication and stakeholder management skills.

  • Contact Center Supervisor

    1 day ago

    Karachi, Sindh, Pakistan Global Bancassurance (GBA) Services Pvt Ltd Full time $40,000 - $80,000 per year

    Company DescriptionGlobal Bancassurance (GBA) Services Pvt Ltd is an entrepreneurial company based in Karachi, Pakistan. They specialize in third-party management of life insurance operations and primarily work with banks and life insurance companies. GBA brings together a wealth of experience and expertise in the Financial Services sector through its...

  • Inbound Contact Center Manager

    1 week ago

    Karachi, Sindh, Pakistan beBeeInboundManager Full time

    Job Title: Inbound Contact Center ManagerAbout the RoleThe ideal candidate will be responsible for leading a team of inbound contact center agents, ensuring excellent customer service and resolving issues in a timely manner.A minimum of 5 years' experience in inbound customer service is required, with at least 3 years' experience in a supervisory or...

  • Global Telephony

    5 hours ago

    Karachi, Sindh, Pakistan beBeeCloud Full time 6,000,000 - 8,500,000

    Cloud Contact Center Operations SpecialistAs a Cloud Contact Center Operations Specialist, you will play a vital role in ensuring the smooth operation of global telephony and contact center services. This position requires strong analytical and problem-solving skills to troubleshoot operational issues related to Genesys and integrated platforms.Act as a...

  • Contact Center Representative

    1 day ago

    Karachi, Sindh, Pakistan Experts Communication Full time 35,000 - 55,000 per year

    Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35, ,000 PKR (based on skills and experience)Location: North Nazimabad, Block A,...

  • Contact Center Representative

    5 hours ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 40,000

    Job Opportunity: Contact Center RepresentativeAbout the RoleWe are seeking a highly skilled and motivated professional to provide exceptional customer service via phone calls.Main Responsibilities:Respond to client inquiries and address their concerns in a professional mannerEngage with clients through outbound calls to generate leadsEnsure data accuracy and...

  • Senior Representative, Contact Center

    1 day ago

    Karachi, Sindh, Pakistan Mastercard Full time $60,000 - $80,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Senior Representative, Contact Center

    1 day ago

    Karachi, Sindh, Pakistan Mastercard Full time $40,000 - $80,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Call Center Manager

    1 day ago

    Karachi, Sindh, Pakistan Hot-N-Spicy Full time 600,000 - 1,200,000 per year

    Company DescriptionRenowned for our rolls and chutney, Hot N Spicy also specializes in a variety of cuisines from Chinese to Continental, Fast food to Desi and Traditional cuisines. We offer something for everyone and serve it Hot N Spicy.Role DescriptionThis is a full-time on-site role for a Call Center Manager located in Karachi Division. The Call Center...

  • Call Center Compliance Officer

    1 day ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 900,000 - 1,200,000 per year

    Job Type: Full-timeSchedule: Monday to Saturday, 6pm-2amJob SummaryABS International seeks a detail-driven Call Center Compliance Officer to maintain regulatory excellence and uphold integrity in our contact center operations. This role ensures organizational adherence to regulatory requirements and ethical standards in a fast-paced call center environment...

  • Call Center Compliance Officer

    1 day ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 900,000 - 1,200,000 per year

    Location: Gulshan-e-Iqbal, Karachi (On-Site Position)Job Type: Full-timeSalary: Competitive SalarySchedule: Monday to Saturday, 6:00 PM - 2:00 AM PKTJob SummaryABS International seeks a detail-driven Call Center Compliance Officer to maintain regulatory excellence in our contact center operations. Ensure adherence to regulatory requirements and ethical...