Front Desk Support

3 days ago

Islamabad, Islamabad, Pakistan CuranetMD Full time 400,000 - 600,000 per year

Location: Islamabad (On-site)

Job Type: Full-time

About the Company:

We are a U.S.-focused medical billing and healthcare operations company based in Islamabad, offering full-service Revenue Cycle Management (RCM) to healthcare providers. Our mission is to deliver secure, scalable, and HIPAA-compliant operations that improve claim success rates and ensure efficient back-office support for clinics and solo practitioners across the U.S.

Role Overview:

We are looking for a friendly, organized, and professional Front Desk Support / Patient Support Specialist to be the welcoming face of our pulmonology practice. You will ensure patients receive a smooth and supportive experience, from the moment they call to the moment they leave the clinic.

Key Responsibilities:

  • Greet and assist patients over the phone with warmth and professionalism
  • Schedule and confirm appointments, manage follow-ups, and update patient records
  • Coordinate with physicians, clinical, and billing teams for seamless patient care
  • Handle inquiries, forms, and documentation efficiently
  • Help patients with appointments, billing, and insurance questions
  • Maintain patient confidentiality and HIPAA compliance at all times

Qualifications:

  • Strong spoken and written English communication skills (required)
  • Prior experience in front desk, medical office, or customer service roles (healthcare preferred)
  • Excellent interpersonal and organizational skills
  • Familiarity with EHR systems, scheduling platforms, or Microsoft Office tools is a plus
  • A caring attitude and ability to handle patient interactions with empathy and professionalism

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