Helpdesk Support Specialist
4 days ago
Who We Are:
ICE Consulting is a prominent Managed IT Services provider, dedicated to delivering exceptional IT solutions since 1997. We focus on small to medium-sized enterprises, seamlessly integrating managed IT services such as network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We pride ourselves on our commitment to quality service and are searching for skilled individuals to join our enthusiastic team.
Who You Are:
You are a customer-focused Helpdesk Support Specialist with a passion for technology and problem-solving. Your experience allows you to provide exceptional support to a user base of over 700 clients, assisting with various IT-related inquiries both remotely and on-site. You are adept in troubleshooting hardware and software issues and can communicate effectively with users of various technical backgrounds.
About the Role:
As a Helpdesk Support Specialist, you will serve as the first point of contact for all IT-related issues. You will facilitate support through phone, email, and ticketing systems, resolving technical problems efficiently and ensuring end-user satisfaction. Your role will involve configuring and maintaining hardware, managing software installations, and documenting support requests to continually enhance the IT support process.
Requirements:
- 1-3 years of experience in helpdesk or desktop support roles
- Associate's degree in Computer Science, Information Technology, or a related field preferred
- Proficient in troubleshooting Windows operating systems and applications
- Experience with Mac OS, including basic troubleshooting
- Strong understanding of networking concepts and protocols
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience with ticketing systems and remote support tools
- Familiarity with cloud services, particularly Office 365 and Google Workspace
- Knowledge of printer and peripheral setup and troubleshooting
- Strong problem-solving skills and attention to detail
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