Umrah Agent

1 week ago

Lahore, Punjab, Pakistan Virikson Travel Full time 360,000 - 720,000 per year

We are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced Travel Agent with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts.

Key Responsibilities:

  • Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.
  • Prepare detailed and customized itineraries based on client preferences and needs.
  • Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.
  • Use CRM (Customer Relationship Management) tools to maintain client profiles and preferences for personalized service.
  • Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.
  • Manage budgets effectively to meet profit or sales targets.
  • Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.
  • Offer holiday packages and influence clients to choose suitable options.
  • Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.
  • Skillfully handle customer queries and complaints to ensure a positive customer experience.
  • Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.
  • Prepare and distribute tour itineraries to clients.
  • Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.
  • Continuously update knowledge about visa and passport requirements.

Qualifications:

  • Previous experience as a Travel Consultant / Travel Agent is essential.
  • Proficiency in Sabre, Galileo, and Worldspan reservation systems.
  • Excellent verbal and written communication skills in English.
  • Strong customer service and problem-solving abilities.
  • Detail-oriented with exceptional organizational skills.
  • Ability to work both independently and in a team.
  • Flexibility to adapt to varying work schedules, including afternoon and night shifts.
  • Influencing and negotiation skills to meet sales targets.

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

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