Customer Services Executive

2 days ago

Lahore, Punjab, Pakistan H-Verse Group of Companies Full time 720,000 - 840,000 per year

Customer Interaction / Support: Responding to customer inquiries via phone, email, chat, social media etc.

Handling complaints and resolving issues, including escalations when needed.

Providing accurate information about products, services, pricing, delivery, returns, billing etc.

Order / Transaction Processing: Processing orders, returns, exchanges; issuing refunds or credits as per policy.

Maintaining customer data & records; updating and verifying information in CRM or other systems.

Problem Solving & Escalation: Identifying root causes of customer issues, troubleshooting, offering solutions.

Escalating unresolved or complex issues to higher levels or specialised teams.

Feedback & Improvement: Gathering customer feedback; analysing complaints, trends or metrics to suggest service improvements.

Monitoring KPIs (response time, resolution time, customer satisfaction etc.), reporting to management.

Documentation & Reporting: Keeping accurate records of customer interactions, complaints, resolutions.

Preparing reports on performance, activity, problem areas.

Collaboration with Other Departments: Working with other teams (sales, logistics, technical support, billing etc.) to resolve issues or fulfil requests.

Escalating systemic issues, coordinating on product/service improvements.

Continuous Learning & Product Knowledge: Keeping up-to-date with product/service changes, features, promotions etc.

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person

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