Team Lead – CRM And VAS Services

6 days ago

Islamabad, Islamabad, Pakistan Mosafir Full time 900,000 - 1,200,000 per year

Position:

Team Lead – CRM and VAS Services

Location:

Islamabad | Onsite

We are looking for a highly skilled
Team Lead – CRM and VAS Services

to join our technology team, responsible for leading CRM and VAS operations, driving innovation, and ensuring smooth service delivery across our platforms. The role will ensure reliable operations of SMSC, SIP channels, VAS services, dashboards, and reporting systems. The ideal candidate should have strong technical expertise in telecom systems, practical development skills in and PHP, and proven leadership capabilities to guide teams, enhance platforms, and deliver innovative customer solutions.

Key Responsibilities:

  • Lead and manage CRM and VAS development teams to ensure timely delivery of projects.
  • Oversee integration, configuration, and performance of SMSC gateways, SIP-based communication channels, and VAS platforms.
  • Drive the development and maintenance of in-house CRM systems aligned with business needs.
  • Provide hands-on technical guidance on , PHP, APIs, and backend services.
  • Monitor, optimize, and troubleshoot SMSC, SIP, and VAS service platforms to ensure uptime and performance.
  • Manage dashboards and reporting systems for actionable business insights.
  • Collaborate with product, marketing, and customer service teams to deliver innovative CRM and VAS solutions.
  • Build and maintain advanced dashboards, reporting frameworks, and analytics systems.
  • Identify system gaps and recommend automation, modernization, or adoption of new technologies.
  • Drive continuous improvements across platforms focusing on scalability, reliability, and security.
  • Mentor and upskill team members in modern development practices, CRM, and VAS technologies.
  • Coordinate with cross-functional teams to ensure project alignment and delivery.
  • Foster a culture of collaboration, innovation, and high performance.

Required Skills:

  • Strong understanding of SMSC, SIP protocols, telecom signaling, and VAS platforms.
  • Hands-on experience with , PHP, MySQL/MariaDB.
  • Experience with CRM systems (custom-built and integrations).
  • Proficiency in APIs, microservices, and web service integrations.
  • Expertise in dashboards & reporting tools (BI tools, JS frameworks, or custom solutions).
  • Familiarity with DevOps tools (CI/CD, Docker, Kubernetes, Jenkins, Git, cloud platforms).

Qualifications:

  • Bachelor's/Master's degree in Computer Science, Software Engineering, or related field.
  • 5+ years of experience in CRM/VAS platforms, with at least 2 years in a leadership role.
  • Proven track record of managing teams and delivering technology-driven solutions.

Benefits:

Market Competitive Salary

EOBI & Provident Fund

Annual Increments

OPD, IPD & Entitled Leaves

To apply: Send your resume to

and mention the job title in the subject

  • VAS Manager

    2 days ago

    Islamabad, Islamabad, Pakistan eConceptions Full time

    University Graduate, preferably in Business Management.Role Summary:eConception is looking for a VAS Manager who has a desire to work in a dynamic and rapidly evolving environment, increase market share of the company by providing top-of-the-line VAS. Ensure visibility and effective packaging of the services in attractive bundles and releasing them in the...

  • Sales VA

    1 week ago

    Islamabad, Islamabad, Pakistan PromoGeneration Full time

    OverviewJoin to apply for the Sales VA role at PromoGeneration.What You Will DoAnswer inbound customer inquiries via calls and text messagesProvide accurate service details, quotes, and assist with appointment bookingsUnderstand vehicle types to determine pricing based on car sizeUse CRM tools to log, track, and manage leads and customer interactionsFollow...

  • Sales VA

    2 days ago

    Islamabad, Islamabad, Pakistan PromoGeneration Full time

    OverviewJoin to apply for the Sales VA role at PromoGeneration.What You Will DoAnswer inbound customer inquiries via calls and text messagesProvide accurate service details, quotes, and assist with appointment bookingsUnderstand vehicle types to determine pricing based on car sizeUse CRM tools to log, track, and manage leads and customer interactionsFollow...

  • Sales and Support VA

    1 day ago

    Islamabad, Islamabad, Pakistan TalentPop App Full time

    We\'re Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support. At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you...

  • Visual C++ Team Lead

    5 days ago

    Islamabad, Islamabad, Pakistan Datafocal Systems Full time

    We are a multinational software products and services concern with presence in VA, USA and Islamabad, Pakistan. We are currently looking to hire a Visual C++ Team Lead for our ISLAMABAD OFFICE.Kindly mention the following information CLEARLY in your cover letter OR email or your resume will NOT be considered:-a. Post applied forb. Are you currently located...

  • Sales VA

    6 days ago

    Islamabad, Islamabad, Pakistan PromoGen Full time 500,000 - 600,000 per year

    We are on the look out for a Sales & Customer Service Representative (Virtual Assistant) who can confidently handle sales and support calls for a growing 'Car Detailing Business' in San Diego. If you're a strong communicator with a knack for customer service, basic car knowledge, and CRM experience ,this one is for you What You Will Do:Answer inbound...

  • Sales VA

    1 day ago

    Islamabad, Islamabad, Pakistan PromoGen Full time

    We are on the look out for a Sales & Customer Service Representative (Virtual Assistant) who can confidently handle sales and support calls for a growing 'Car Detailing Business' in San Diego. If you're a strong communicator with a knack for customer service, basic car knowledge, and CRM experience ,this one is for youWhat You Will Do:Answer inbound customer...

  • Team Lead

    4 weeks ago

    Islamabad, Islamabad, Pakistan Softech Services Full time

    Team Lead - (Software Development Department)The candidate should have experience in .NET 2.0, ASP.NET, C#.Net, Visual Basic .NET, XML, MS Enterprise library, MS AJAX,MS SQL Server 2000/2005, MS Project 2003, MS Visio, Visual Studio 2005. The candidate should be hard working, should be able to work independently and should be able to work with tough...

  • Senior Value-Added Service Leader

    5 days ago

    Islamabad, Islamabad, Pakistan beBeeManager Full time 6,000,000 - 12,000,000

    Job Title: VAS ManagerWe are seeking an experienced and dynamic individual to lead our Value-Added Services division. The ideal candidate will possess a deep understanding of the industry, excellent communication skills, and the ability to think strategically.

  • CRM Expert

    6 days ago

    Islamabad, Islamabad, Pakistan The Stralis Full time 900,000 - 1,200,000 per year

    About the RoleWe are looking for aCRM Expertexperienced in Zoho, HubSpot, and GoHighLevel (GHL) to help us implement, customize, and optimize CRM systems for our business and clients. This role will start on a project basis, with the opportunity to move into a monthly salaried position depending on performance and workload.ResponsibilitiesSet up, configure,...