Customer Support Representative

1 week ago

Lahore, Punjab, Pakistan Marham Full time 600,000 - 1,200,000 per year

Marham
is looking for a
Customer Support Representative
to join our dynamic and mission-driven team. If you have a strong background in the
pharmaceutical or healthcare industry
and a passion for delivering exceptional customer service, we'd love to hear from you

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.
  • Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.
  • Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.
  • Stay up-to-date with Marham's services and any regulatory requirements that may affect communication with users.
  • Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.

Requirements:

  • Education:
    Bachelor's degree (preferably in Pharmacy, Life Sciences, or a related field).
  • Experience:
    Minimum
    5 years
    of experience in
    customer support or complaint management
    , ideally within the
    pharmaceutical or healthcare sector
    .
  • Strong written communication skills in English.
  • Familiarity with chat systems, CRM tools, and online customer service platforms.
  • Ability to work under pressure, multitask, and meet performance KPIs.
  • Demonstrated ability to resolve complex customer concerns in a regulated industry.
  • Shift Timings:
    Multiple Shifts(specific hours to be discussed during the interview).

Benefits:

  • Competitive salary and performance-based incentives.
  • Growth and learning opportunities within a health-tech company.
  • Supportive and collaborative work environment.
  • Be part of a mission to improve healthcare access for millions.

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