Experienced Customer Support Representative

2 weeks ago

Lahore, Punjab, Pakistan Derma Full time 420,000 - 480,000 per year

About Us:

At , we are dedicated to providing the best skincare and healthcare solutions to our customers across Pakistan. As a growing e-commerce platform, we are looking for passionate and dedicated individuals to join our Customer Support team in our Bahria Town Lahore office.

Job Description:

We are looking for an experienced Customer Support Representative to assist our customers with inquiries, complaints, and product-related concerns. You will play a key role in enhancing the customer experience at by providing prompt, friendly, and efficient support.

Responsibilities:

  • Respond to customer inquiries through various channels (phone, email, live chat, etc.).
  • Assist customers with order placement, tracking, returns, and exchanges.
  • Resolve product-related issues and concerns promptly.
  • Maintain accurate and up-to-date records of customer interactions.
  • Provide feedback to management to improve the customer experience.
  • Stay informed about our products and services to offer accurate information.
  • Collaborate with team members to ensure high customer satisfaction.

Requirements:

  • Proven experience in customer support or a similar role.
  • Strong communication skills in both English and Urdu.
  • Excellent problem-solving abilities.
  • Ability to remain calm and professional in stressful situations.
  • Basic knowledge of e-commerce platforms and customer service software.
  • Must be located in or near Bahria Town, Lahore.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Opportunity to work with a dynamic and growing team.
  • Career growth and development opportunities.
  • Employee discounts on products.

How to Apply:

If you are passionate about providing exceptional customer service and want to be part of a thriving e-commerce business. Here is Your Chance

Job Type: Full-time

Pay: Rs35, Rs40,000.00 per month

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: In person

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