Patient Support Representative

6 days ago

Lahore, Punjab, Pakistan Prime Health Services Full time 400,000 - 800,000 per year

About the Role

We are looking for dedicated and compassionate
Patient Support Representatives
to join our growing healthcare team. If you have strong communication skills, a caring attitude, and at least 1 year of prior experience, we'd love to hear from you This is your chance to make a real difference in patients' lives while building a rewarding career in healthcare support.

Key Responsibilities

  • Handle scheduling of patient appointments with accuracy and professionalism
  • Manage inbound and outbound calls to assist patients with their needs
  • Verify patient eligibility and insurance details with attention to detail
  • Provide timely assistance and guidance for patient inquiries
  • Ensure a smooth and positive patient experience through empathy and care
  • Accurately update and maintain patient records in the system
  • Collaborate with clinical and administrative teams to support patient care
  • Identify and escalate urgent concerns to the appropriate department
  • Contribute to continuous process improvements to enhance patient satisfaction

Requirements

  • Minimum 1 year of relevant experience
    in healthcare or customer support
  • Strong communication, problem-solving, and interpersonal skills
  • Ability to multitask and adapt in a fast-paced environment
  • Compassionate, patient-centered, and detail-oriented approach
  • Proficiency in using EMR/EHR systems or scheduling software (preferred)
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)

Why Join Us?

  • Be part of a mission-driven healthcare team that values patient well-being
  • Opportunities for career growth and professional development
  • Supportive and collaborative work environment
  • Competitive salary with benefits package
  • Chance to make a positive impact on the lives of patients every day

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