Patient Support Representative

5 days ago

Lahore, Punjab, Pakistan Medviz Systems Full time 900,000 - 1,200,000 per year

About the Role

As a Patient Support Representative at , you will be the first point of contact for patients, providing guidance, support, and a friendly experience. This role is ideal for someone who is empathetic, tech-savvy, and passionate about helping others navigate healthcare services.

Key Responsibilities

· Respond to patient inquiries via phone, email, or chat in a timely and professional manner.

· Schedule appointments, send reminders, and follow up on patient needs.

· Educate patients about their care plans and available services (e.g., CCM, BHI).

· Update patient records and ensure accurate documentation in the system.

· Escalate clinical questions to the appropriate healthcare team members.

· Promote a positive patient experience by resolving issues efficiently.

Requirements

· High school diploma required; bachelor's degree preferred.

· 1+ year experience in customer service or patient support (healthcare preferred).

· Excellent English communication with neutral accent [American accent preferred].

· Tech-literate with the ability to quickly learn and navigate EHR systems.

· Compassionate, patient-centered, and solution-focused.

What We Offer

· Flexible work hours with remote opportunities.

· Training on healthcare platforms and workflows.

· Inclusive, mission-driven workplace.

· Opportunity to grow with a rapidly scaling company.

  • Medical Inpatient/Outpatient Coverage

  • Conveyance Allowance

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