
General Manager
4 days ago
We are seeking an accomplished and dynamic General Manager – Operations to lead and oversee the end-to-end operations that support our US-based retail network from our Karachi office. This role calls for an experienced leader with a customer-first mindset, a solutions-driven approach, and the ability to excel in a fast-paced night-shift environment.
You will be responsible for managing large, cross-functional teams, ensuring operational excellence, maintaining service quality, and meeting demanding deadlines while supporting multiple business entities.
Key Responsibilities
- Provide strategic direction and hands-on leadership for all operational functions, including Administration, IT Support, Supply Chain Management, and Finance.
- Oversee daily operations, ensuring maximum productivity, efficiency, and service quality.
- Partner closely with US-based leadership to align objectives, streamline processes, and deliver exceptional support.
- Monitor KPIs to track performance, identify gaps, and drive continuous improvement initiatives.
- Build and maintain strong relationships with internal teams, external partners, and stakeholders.
- Diagnose operational challenges promptly and implement proactive solutions.
- Ensure compliance with company policies, quality standards, and regulatory requirements.
- Lead process optimization, automation, and other initiatives to elevate efficiency and effectiveness.
- Mentor, coach, and develop managers and team leads to strengthen leadership capacity.
Qualifications & Experience
- Minimum 10 years of senior operations management experience, with a proven record of handling diverse functions.
- Demonstrated success leading large teams, ideally in a night-shift or international support environment.
- In-depth understanding of ERP systems, POS platforms, and standard office applications.
- MBA in Finance, Management, or an equivalent advanced degree from a recognized institution.
- Outstanding communication skills in English, with the ability to influence and inspire.
- Strong strategic thinking, analytical, and decision-making skills.
- High levels of integrity, professionalism, and executive presence.
- Prior experience working with US-based or international stakeholders is a strong plus.
Ideal Candidate
- A resilient, hands-on leader who thrives in high-pressure environments.
- Skilled at multitasking, managing cross-functional priorities, and driving results.
- Proactive, solutions-oriented, and able to anticipate and mitigate risks before they arise.
- Committed to fostering a culture of continuous improvement and operational excellence.
Job Type: Full-time
Application Question(s):
- Are you comfortable working the night shift?
Work Location: In person
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