System Support Engineer

2 weeks ago

Lahore, Punjab, Pakistan OLX Pakistan Full time 1,200,000 - 3,600,000 per year

Job Responsibilities

  • Responsible to analyze functional problems and determine techniques/requirements feasible for expedited solutions.
  • Responsible for server configuration, Backup, Full System Ready
  • Responsible to utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
  • Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
  • Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
  • Responsible for the Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
  • Ensure to update, maintain, and validate known error database.
  • Ensure the accountability for administration of Remedy Action Request System solutions.
  • Development, publishing and maintenance of statistical, management and custom reports.
  • Support information assurance by; Updating and maintaining content, classification, and protection of organization Web sites, and Access management
  • The incumbent will also be responsible to perform duties like Installing new software
  • Installing new hardware (servers, printers, computer workstations, etc.)
  • Setting up user accounts, permissions and passwords
  • Overseeing security of all systems, especially the internet, and installing antivirus protection
  • Fixing network faults
  • Network maintenance
  • Technical support for people using the network
  • Training staff on new systems
  • Day to day admin and monitoring of network use
  • Planning future improvements, suggesting IT solutions to business problems
  • Making sure all IT meets industry standards
  • Supervising help desk staff If you choose to work for a large company, it's likely you'll have a designated area of the network to work on; if you work for a smaller company you'll probably be in charge of the entire network

Job Specification:

Minimum Bachelors degree with 2-5 years of relevant experience

Good at problem solving

Good at organizing and multitasking

Able to explain technical problems in a simple terms

Team player

A dedication to continually update knowledge

A clear understanding of the employer's particular system

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