Customer Service Specialist Role
1 week ago
We are looking for a skilled customer service expert to deliver exceptional service, resolve inquiries and ensure a positive customer experience.
Main Responsibilities:- Respond to customer queries via phone, email or chat, providing timely and accurate information.
- Solve customer complaints and issues with empathy, professionalism and a focus on resolution.
- Stay updated on product knowledge to assist customers in making informed decisions.
- Process orders, track shipments and update customer records to ensure smooth transactions.
- Identify recurring customer concerns and suggest improvements to the service process.
- Gather customer feedback and communicate insights to improve products, services or processes.
- Maintain strong relationships with customers to ensure they feel valued and heard.
- High school diploma or equivalent; a degree in Business, Communications or a related field is preferred.
- Minimum of 1-2 years of experience in customer service or a related role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
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