Assistant Front Office Manager

3 weeks ago

Rawalpindi Cantonment, Pakistan Zameen Full time

Hotel One Vogue is Hiring

Overview

To take total responsibility for the day-to-day running of the front of house operations, the image and standards of the customer-facing operation, and the back-office functions in their entirety.

Duties & Responsibilities

  1. Ensure profits are maximised and agreed targets are successfully delivered.
  2. Ensure costs are controlled for the property.
  3. Motivate and inspire a team plus guarantee compliance with legal procedures in operation.
  4. Ensure performance of the property is maintained at a high level by implementing changes and directing ongoing improvements.
  5. Ensure guest satisfaction is maximized to encourage repeat business.
  6. Manage budgets and financial plans, controlling expenditure.
  7. Maximize sales opportunities.
  8. Ensure the team consistently maintains brand standards.
  9. Supervise maintenance, supplies, renovations, and furnishings.
  10. Ensure effective security measures are in place.
  11. Be accountable for hotel weekly accounts and all company paperwork as per audit procedures.
  12. Operate within the company-set budgets relating to food, linen, and cleaning costs to provide the required service standards.
  13. Control cash handling within the property, ensuring all departments are aware of their responsibilities and that cash/credit card payments are recorded accurately.
  14. Control all stocks within the hotel, ensuring stock takes are completed accurately and on time each week for accounting purposes.
  15. Develop all aspects of incremental sales within the hotel, implementing new initiatives to meet and exceed targets.
  16. Manage all aspects of customer service to exceed and anticipate customer expectations.
  17. Develop product knowledge to ensure accurate service delivery.
  18. Monitor, analyze, and provide feedback on customer complaints and feedback to identify trends and take proactive actions.
  19. Resolve customer complaints effectively within the hotel.
  20. Ensure all Health and Safety procedures are implemented according to company standards.
  21. Provide detailed and accurate reports as required by management.
  22. Engage in supplier communication activities in line with company procedures.
  23. Ensure suppliers fully understand all product and service specifications to ensure effective delivery.
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