Customer Services Representative

5 days ago


Lahore, Punjab, Pakistan LImeLight Full time

Must have experience of 1 to 2 years of working in call center.

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Job Specification
  1. Providing introductory information to new customers
  2. Ensuring that customers are satisfied with products or services
  3. Following up with clients or customers to check that they're still satisfied with any purchases
  4. Letting customers or clients know about additional products or services
  5. Determining the quickest, most effective ways to answer a client's or customer's questions
  6. Troubleshooting common issues with a product or service
  7. Working with a team of CSRs and other departments to find appropriate solutions
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