
Customer Services Representative
4 weeks ago
Must have experience of 1 to 2 years of working in call center.
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
Job Specification- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
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