Bilingual Customer Service Representative

4 weeks ago

Faisalabad City Tehsil, Pakistan NXUS Group Full time
Job Description:

Company: Nxus Group
Location: Remote (Work from Home)
Shift: Night Shift (11 PM PST onwards), Monday to Saturday

Nxus Group, a USA-based contact center, is seeking enthusiastic and dedicated Bilingual Customer Service Representatives fluent in both English and Urdu to join our team. Our company collaborates with various businesses as a marketing and development partner, helping them enhance their sales and foster business growth through our skilled workforce, advanced technology, and industry-relevant experience.

Key Responsibilities:

  1. Communicate effectively with clients in both English and Urdu to provide exceptional customer service.
  2. Assist in client relations and marketing efforts as required.
  3. Achieve designated targets while maintaining a high level of professionalism.
  4. Adapt quickly to learning opportunities and implement feedback effectively.

Qualifications:

  1. Proficiency in both English and Urdu (written and verbal).
  2. Availability of a personal laptop and a reliable high-speed internet connection.
  3. Strong computer skills with the ability to navigate various software applications.
  4. A basic understanding of client relations and marketing concepts is preferred.
  5. Eagerness to learn and demonstrate ambition to meet and exceed targets.

Females are encouraged to apply.

Why Join Us?
At Nxus Group, we are committed to fostering a diverse and inclusive work environment. We believe in empowering our employees with the skills and support they need to succeed. If you are motivated, eager to learn, and ready to grow with our team, we invite you to apply.

Application Process:
Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and why they would be a great fit for this position.

Join us at Nxus Group and contribute to our mission of driving business success for our partners

Job Specification:

Technical Skills:

  1. Basic Computer Knowledge: Proficiency in using a personal computer, laptop, or mobile device to access software applications.
  2. Software Familiarity: Basic skills in using various software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Language Skills:

  1. Bilingualism: Fluency in both English and Urdu (written and verbal).
  2. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, colleagues, and management.

Soft Skills:

  1. Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines.
  2. Customer Service Skills: Strong customer service skills, including empathy, active listening, and conflict resolution.
  3. Adaptability: Ability to adapt quickly to new situations, processes, and technology.
  4. Teamwork: Willingness to work collaboratively with colleagues, share knowledge, and support team goals.

Knowledge and Experience:

  1. Marketing Concepts: Basic understanding of marketing principles, concepts, and terminology.

Personal Qualities:

  1. Motivation: Strong motivation to learn, grow, and achieve sales targets.
  2. Positive Attitude: A positive, professional attitude, and a passion for delivering exceptional customer service.
  3. Flexibility: Willingness to work flexible hours, including night shifts (11 PM PST onwards).
Job Rewards and Benefits: Incentive Bonus, Leaves
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