HR Manager

2 weeks ago

Lahore, Punjab, Pakistan Tranzcript Full time
HR Manager - UK Inbound Call Center
Tranzcript, Pakistan

Recruitment of staff especially for International call center running Inbound UK Taxi booking campaign.

Work with line managers on a daily basis to help guide them through the People decision making process.

Conduct investigations into internal employee complaints.

Conduct interviews and provide appropriate feedback and suggestions to the leadership team.

Conduct regular employee discussion groups and provide feedback to the leadership team.

Develop a safety and security risk management program to minimize hazards, report workers' compensation claims on a timely basis, track patterns, and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.

Monitor and ensure results of People department goals and contribute to the success of operations by adding value consistent with the People Team Vision and Mission.

Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations.

Interface with other department managers to ensure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes.

Monitor and administer unemployment claims, including representing the company through the appeal process.

Supervise and provide direction for Center People Team.

Job Specification

Must have experience in an international call center environment.

Comprehensive experience in all areas of Human Resources Management.

Training competencies in areas of HR administration, legal/regulatory compliance related to employment matters, supervisory development, diversity, and management training.

Extensive HR knowledge, skills, and applicable experience.

Ability to motivate and supervise staff members.

Ability to exercise independent judgment.

Ability to handle a variety of assignments simultaneously and cultivate capabilities beyond those required for the current job and needs of the business.

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