Office Operations Lead

2 weeks ago


Islamabad, Islamabad, Pakistan Cowlar Design Studio Full time
Expected start date

ASAP (position is open if you can still read this)

Positions Open

2

Experience Required

Minimum administrative experience of 2-3 years.

Education Required

Education is flexible; However Bachelor's degree in Engineering & Management is preferred.

Salary package
  • Competitive salary and benefits package
  • Monthly performance-based increments & cash bonuses

Perks
  • Opportunity to work & grow with a Y-Combinator backed Founder who has been doing startups for more than a decade
  • More than 90% of customers are based in the USA (get exposure working on cutting-edge/disruptive tech)
  • Opportunity to travel abroad and gain invaluable exposure
    • We have offices in Pakistan, Qatar & America.
  • Experience Hyper-growth in your career based on the Silicon Valley mindset
  • A strong base salary
  • Flexible working hours
  • High performance oriented and resilient work environment / workstation
  • Company Issued Laptops/ Electronic Devices based on need and performance
  • Free Food ( Breakfast / Lunch / Dinner/ Snacks/ Fruits and Beverages)
  • 24/7 Access to the office
  • Performance base paid cool-off period
  • Dedicated time / Access to a plethora of Learning Resources
  • Knowledge base mini library present at the office
  • Fastest network (internet) in Pakistan
  • Medical insurance, treatment and employee care for astronauts
  • Overnight Stay Facilitation: Sleeping pods and Lockers
  • Recreational activities / trips
  • Highest Grade Massage Chairs
  • Gaming corner - PS5
  • Insured parking space
  • Support team available for facilitation of employees
  • Taxation, Accounts and legal assistance for the employees.
  • The best work culture/team environment in the world Primed to set you up for either running your own company or being a C-Level Executive in one.

About the Role:

We are looking for a proactive and detail-oriented professional to join our Office Operations Team. This role involves end-to-end ownership of administrative functions, infrastructure management, procurement, and workplace quality. From managing supply chains and maintenance schedules to supporting expansion projects and ensuring a seamless office experience, you'll be at the core of how our workspace operates and evolves. If you're passionate about operational excellence, structured processes, and creating efficient, people-centric environments this role is for you.

Primary Responsibilities:
  • Keep the Lights On (Keep the Office fully operational by all means.)
  • Identify and implement process improvements across administrative, logistical, and facility-related operations to enhance efficiency and reduce downtime.
  • Lead initiatives that support sustainability, cost-efficiency, and operational resilience across all office systems.
  • Create and maintain essential operational documentation, including maintenance schedules, staff duty rosters, roles and responsibilities sheets, selection matrices for procurement, and incident reporting logs.
  • Regularly audit existing workflows and recommend improvements for smoother inter-departmental coordination and operational flow.
  • Oversee day-to-day administrative operations to ensure a productive, well-organized office environment.
  • Maintain a consistent office experience through the proactive management of supplies, schedules, vendor coordination, and internal support.
  • Manage all aspects of inventory tracking and control, including supplies, equipment, consumables, and office assets.
  • Ensure efficient issuance, logging, maintenance, and repair of office equipment and utilities.
  • Execute procurement and vendor management processes, including RFQs, price comparisons, and quality evaluations.
  • Manage MPPC (Material Planning, Purchasing, and Control) cycles with documentation and supplier analysis.
  • Oversee logistics for in-bound deliveries, inter-office transfers, and urgent supply chain tasks.
  • Coordinate and supervise infrastructure expansion projects, including office space planning, civil works, power distribution, and construction supervision.
  • Plan and manage electricity, power backup systems (UPS, generators), HVAC installations, and workspace ergonomics.
  • Supervise third-party contractors, vendors, and technicians to ensure compliance with project scopes and timelines.
  • Support the networking and IT teams during infrastructure projects by ensuring physical readiness and on-site coordination.
  • Maintain strict adherence to health, safety, and environmental (HSE) standards across all operational areas.
  • Coordinate with the Accounts team to ensure bookkeeping accuracy for purchases, contracts, and recurring expenses.
  • Ensure all expense records are accurately tracked, categorized, and shared with finance for monthly reporting.
  • Manage kitchen operations and daily meal/snack services, ensuring hygiene, vendor reliability, and timely delivery.
  • Monitor food quality and gather regular feedback to improve the office dining experience.
  • Organize and execute internal events, celebrations, and activities, ensuring all logistics, hospitality, and coordination is handled professionally.
  • Maintain a high standard of cleanliness and hygiene across office premises, including workstations, restrooms, kitchens, and common areas.
  • Coordinate deep cleaning, pest control, and sanitation activities on a scheduled basis.
  • Ensure all hygiene protocols and office cleanliness SOPs are enforced and regularly updated.
  • Perform regular walkthroughs and quality checks to maintain a comfortable and efficient workspace.
  • Manage the asset register and office infrastructure inventory to ensure availability and accountability.
  • Ensure optimal vendor performance and enforce service level agreements (SLAs) across all third-party service providers.
  • Prepare periodic operational reports, performance dashboards, and management summaries for review.

Required Skillset:

Core Functional & Physical Skillset:
  • Excellent organizational skills with attention to detail in scheduling, filing, and asset management
  • Strong documentation abilities for SOPs, checklists, incident reports, and project tracking
  • Effective vendor and logistics management capabilities
  • Proven multi-tasking and time management skills under dynamic workloads
  • Solid communication and coordination skills across departments and with external vendors
  • Ability to lead physical office setups, expansions, and day-to-day infrastructure tasks
  • Keen eye for hygiene, safety, and quality standards in workplace management
  • Hands-on approach with a strong sense of ownership and operational responsibility
  • Experience with computer systems and high tech environment.

Tools Required:
  • Proficiency in Google Sheets for tracking, reporting, and building procurement/inventory matrices
  • Strong working knowledge of Google Docs and Google Slides for internal documentation and presentations
  • Efficiency in managing emails and communication through Gmail
  • Calendar coordination and event scheduling using Google Calendar
  • File organization and team collaboration using Google Drive and shared folders
  • Proficiency with Communication tools such as Slack, Google Meet, Zoom, Whatsapp & Linkedin.

Individual Requirements:
  • Proficiency in Google Sheets for tracking, reporting, and building procurement/inventory matrices
  • High level of integrity and a strong sense of responsibility in handling sensitive operational tasks
  • Exceptional attention to detail, with a commitment to accuracy in documentation and execution
  • Proven ability to take full ownership of tasks and drive them to completion independently
  • Energetic and proactive attitude with a hands-on approach to solving on-ground challenges
  • Excellent verbal and written communication skills for effective coordination across teams
  • A growth-oriented mindset with a continuous drive to improve systems, processes, and self
  • Strong leadership and team management capabilities with a focus on accountability and delivery
  • Ability to thrive in dynamic environments while maintaining structure and operational excellence
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