IT Helpdesk Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview:

As an IT Helpdesk Specialist, you will be responsible for assisting the Helpdesk Team in the day-to-day operations and performing technical duties. You will be required to log all customer issues, requests, and support activity into a ticketing system. You will also be responsible for the ticket queues and team mailbox as part of rotating team assignments, as well as manage your workload to meet incident and request deadlines. In this role, you will need to follow proper procedure for problem escalation to cross-functional support teams and communicate effectively with team members to resolve customer issues. We will also need you to provide appropriate, timely and accurate communications to management, and be prepared to handle any special and ongoing tasks and projects as assigned.

What you'll do as the IT Helpdesk Specialist:

  • Apply independent judgment and demonstrate intellectual abilities in decision-making.
  • Follow Company and Department policies and procedures as a Team Member of ZTAC.
  • Be logged into the Phones systems and Ticketing system.
  • Answer the Phone, Chat and Email queues.
  • Attend all daily, weekly and monthly Team and Leadership meetings.
  • Work all tickets sent to you by team members.
  • Work all technical issues from the business in the US assigned to you.
  • Work with the Team Leads in our supported Region.
  • Display a positive attitude and have a professional work ethic.
  • Communicate efficiently and effectively with customers and team members.
  • Assist the manager and Team Leads with projects and other outside work being assigned.
  • Work and troubleshoot incidents and requests as a team member.
  • Collaborate with other Team Leads in our department in different regions.
  • Log all customer issues into the ticketing system and track all incidents and requests through to resolution.
  • Resolve incidents within established response times.
  • Provide a positive experience for end users interacting with the helpdesk team, services, and support products.
  • Provide level 1 and 2 support using documentation and knowledge base articles.
  • Contribute to the development of the team's knowledge base articles.
  • Attend bridge meetings for outage notifications.

What you will bring to the team:

  • Bachelor's or Master's in IT or relevant field.
  • Minimum 2-3 years of relevant work experience.
  • Good attention to detail and accuracy.
  • Initiative to work alone and as part of a team.

Zones offers a comprehensive Benefits package. At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.

If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Job timings: 9:00 PM to 6:00 AM (PK time)

#LI-AA1


#J-18808-Ljbffr

  • Helpdesk Professional

    3 days ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Position Overview:We are seeking an IT Helpdesk Specialist to assist the Helpdesk Team in day-to-day operations and perform technical duties. The ideal candidate will be responsible for logging all customer issues, requests, and support activity into a ticketing system, managing their workload to meet incident and request deadlines, and following proper...

  • Customer Service Technician

    3 days ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    What you'll do as the IT Helpdesk Specialist:In this role, you will need to communicate effectively with team members to resolve customer issues, provide appropriate, timely and accurate communications to management, and handle any special and ongoing tasks and projects as assigned. You will also be required to collaborate with other Team Leads in our...

  • IT Helpdesk Specialist

    24 hours ago

    Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    A career opportunity has arisen at Professional Systems (Pvt) Ltd for a Jr. Customer Support Engineer to join our Service Department in the ISLAMABAD Region.The ideal candidate should have a DAE- ELECTRONICS degree from a recognized institution and preferably 01 year experience in field with Scientific / Analytical equipment.About the Role:This role involves...

  • Senior IT Infrastructure Specialist

    6 days ago

    Islamabad, Islamabad, Pakistan Rendlen Solutions Private Limited Full time

    Key ResponsibilitiesProvide level one helpdesk support for IT including software, hardware, and network issues.Troubleshoot software, patch, and configuration issues in a Windows 10 environment.The ideal candidate will have a strong background in system administration, networking, and troubleshooting.

  • IT Technical Support Specialist

    3 days ago

    Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

    Oxbridge Digital seeks a dedicated and skilled IT Technical Support Specialist to provide comprehensive technical support to staff, employees, and students at Riphah International University. This role is crucial in maintaining a seamless IT experience across the university's campuses.Key ResponsibilitiesTechnical Support: Respond to IT support requests from...

  • Business Process Specialist

    3 weeks ago

    Islamabad, Islamabad, Pakistan Silverdale Full time

    Strategic Importance of this Role to the Company:The Business Process Specialist (BPS) role is extremely important and pivotal to the efficient running of the company and Customer Success department. The position needs to ensure Customer expectations are met and delivers on the company promises both internally and externally. The role is a leader of Customer...

  • Cloud Infrastructure Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan Cloudpso Full time

    At CloudPSO, we are committed to delivering exceptional IT solutions that drive business growth and success.We are seeking an experienced Infrastructure Engineer to join our team. As an Infrastructure Engineer, you will play a critical role in managing and maintaining our organization's IT infrastructure.Your primary responsibilities will include:Active...

  • IT Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan ATSG Full time

    About the role of IT Support Specialist at ATSG:Job OverviewThe Technical Assistance Engineer provides IT support to internal employees remotely or at the local office, focusing on delivering exemplary customer service while resolving technical issues. This role requires strong organizational and technical skills, as well as the ability to work independently...

  • Data Warehouse Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan Netsolace It Full time

    About the RoleWe are looking for a talented Data Warehouse Specialist to join our team at Netsolace It. In this role, you will be responsible for designing, developing, testing, maintaining, and supporting the data warehouse.Key responsibilities include:Developing data warehouse and business intelligence solutions using Microsoft BI tools.Providing...

  • Data Warehouse Specialist

    3 weeks ago

    Islamabad, Islamabad, Pakistan Netsolace It Full time

    Data Warehouse Specialist Netsolace It, Pakistan The Data Warehouse Specialist will be responsible for the design, development, testing, maintenance, and support of the data warehouse. This role includes developing data warehouse and business intelligence solutions using Microsoft Business Intelligence tools and underlying technologies. The individual will...

  • IT Service Delivery Specialist

    3 days ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Sales Operations SpecialistWe are seeking a skilled and detail-oriented Sales Operations Specialist to join our team. In this role, you will be responsible for providing exceptional client service, ensuring timely and accurate order processing, and fostering strong relationships with our clients.Process orders and quotes in a timely and accurate...

  • Visual Art Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan First Class IT Services Full time

    Graphic DesignerWe are seeking a talented Visual Art Specialist to join our team at First Class IT Services, Pakistan.The ideal candidate will have 2 years of experience in the fashion brand or textile sector, with expertise in design software such as Adobe Illustrator, Photoshop, Figma, and Wilcom.A market competitive salary is offered to the successful...

  • Artificial Intelligence Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan IT Manpower Services Full time

    At IT Manpower Services, we're committed to delivering innovative software products that meet the needs of our clients. As an Artificial Intelligence Specialist, you'll play a key role in helping us achieve this goal by developing AI/ML software products and solutions.Your responsibilities will include designing and developing large-scale data infrastructure...

  • Help Desk Professional

    2 weeks ago

    Islamabad, Islamabad, Pakistan ATSG Full time

    About the role of IT Support Specialist at ATSG:Job OverviewThe Help Desk Professional provides expert IT support to internal employees, working closely with colleagues to ensure seamless operations. This role requires strong technical skills, exceptional customer service skills, and the ability to work independently with a high degree of autonomy.Main...

  • Web Development Specialist

    24 hours ago

    Islamabad, Islamabad, Pakistan FAJ IT Solutions Full time

    At FAJ IT Solutions, we're seeking a highly skilled Web Development Specialist to join our team. As a key member of our development squad, you will be responsible for designing and developing new websites for internal and external projects.Key Responsibilities:Create and maintain a scalable website structure using WordPress blocks and pages...

  • Video Production Specialist

    3 days ago

    Islamabad, Islamabad, Pakistan The IT Zon Full time

    We are looking for a talented Video Production Specialist to join our team at The IT Zon. In this role, you will be responsible for managing the end-to-end video production process, from conceptualization to post-production.Key Responsibilities:Develop and implement efficient video production workflows, ensuring timely delivery of high-quality video...

  • Benefits Program Specialist

    3 weeks ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Description Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be...

  • Cyber Intelligence Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan IT Butler Pvt Ltd. Full time

    About UsIT Butler Pvt Ltd. is a leading provider of innovative solutions in the Information Technology and Services industry.Job DescriptionWe are seeking a highly motivated and experienced Sales Specialist to join our team. As a Sales Specialist, you will be responsible for demonstrating products and services to clients, collaborating with senior executives...

  • Enterprise Data Architect

    4 days ago

    Islamabad, Islamabad, Pakistan Netsolace It Full time

    Data Warehouse SpecialistThe role of a Data Warehouse Specialist at Netsolace It is to design, develop, test, maintain, and support the data warehouse. This involves creating data warehouse and business intelligence solutions using Microsoft Business Intelligence tools and underlying technologies.Key responsibilities include:Developing data warehouse and...

  • Program Management Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Zones IT Solutions is seeking a Program Management Specialist to join our team. In this role, you will lead investigations into undefined areas, ambiguous requirements, and develop strategy for program and project initiatives.You will partner with senior stakeholders to understand and prioritize initiatives to improve organization performance. Your expertise...