Customer Support Associate

1 week ago


Karachi, Sindh, Pakistan SpurSol Full time

Direct message the job poster from SpurSol

Leading People & Culture Transformation | Organisational Effectiveness | Talent & Engagement
  • Work with the technical teams to ensure a consistent and high-quality level of support.
  • Monitor Zendesk support queues to address any support tickets opened by users and following up on pending items.
  • Provide prompt, efficient and detailed support to the customers for the software product.
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Perform client onboarding and training post sales.
  • Prepare knowledge base support articles for new functionality introduced in applications.
  • Handle support phone calls and document problems to convey to the technical team.
  • Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

Experience:

  • Fresh to 1 year experience.
  • Excellent oral and written communication skills in English
  • Should be able to work in night shift.
  • Bachelor's in Computer Science, or Business Administration or related field.
  • Strong academic record demonstrating analytical and problem-solving skills.
  • Passion for technology and a genuine interest in the software industry.
Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesSoftware Development

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