CLM Implementation Support

1 week ago

Lahore, Punjab, Pakistan ibex. Pakistan Full time

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HR Business Analyst @ Ibex | HRBP | Staff Augmentation | Technical Recruiter | Head Hunter | Talent Acquisition Specialist | Recruitment Consultant |…

Job Summary:

We are looking for a highly organized CLM Implementation Support to support the business in its collaboration with IT during the implementation of our Conga CLM solution. This individual will play a critical role in gathering requirements, managing user stories, coordinating UAT/testing, and tracking hyper care issues. Prior experience with sales contracting, CLM systems (Conga preferred), and a solid understanding of business processes is essential.

Responsibilities:

  • Act as the bridge between business and IT to ensure smooth communication and delivery of requirements.
  • Document and manage requirements, user stories, UAT scenarios, and hyper care issues.
  • Work closely with IT and stakeholders to ensure requirements are clear, complete, and tested.
  • Log and track tasks and issues in tools such as JIRA and project trackers.
  • Ensure progress is documented, tracked, and communicated regularly.
  • Maintain flexibility to adapt to evolving business and IT needs.

Qualifications/Skillset:

  • Minimum graduation - Bachelors/Masters in relevant field
  • 5+ years of business analysis or business-side IT project support experience.
  • Prior experience with CLM tools, especially Conga CLM, is a strong plus.
  • Familiarity with sales contracting processes.
  • Experience in requirements gathering, UAT, testing, and issue tracking.
  • Proficiency in JIRA, Excel, and other project collaboration tools.
  • Exceptional organizational and prioritization skills.
  • Excellent verbal and written communication skills.
  • Available to work in EST hours.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionAnalyst, Information Technology, and Strategy/Planning
  • IndustriesOutsourcing and Offshoring Consulting, IT Services and IT Consulting, and Information Services

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