
CLM Implementation Support
4 weeks ago
Job Summary:
We are looking for a highly organized CLM Implementation Support to support the business in its collaboration with IT during the implementation of our Conga CLM solution. This individual will play a critical role in gathering requirements, managing user stories, coordinating UAT/testing, and tracking hyper care issues. Prior experience with sales contracting, CLM systems (Conga preferred), and a solid understanding of business processes is essential.
Responsibilities:
- Act as the bridge between business and IT to ensure smooth communication and delivery of requirements.
- Document and manage requirements, user stories, UAT scenarios, and hyper care issues.
- Work closely with IT and stakeholders to ensure requirements are clear, complete, and tested.
- Log and track tasks and issues in tools such as JIRA and project trackers.
- Ensure progress is documented, tracked, and communicated regularly.
- Maintain flexibility to adapt to evolving business and IT needs.
Qualifications/Skillset:
- Minimum graduation - Bachelors/Masters in relevant field
- 5+ years of business analysis or business-side IT project support experience.
- Prior experience with CLM tools, especially Conga CLM, is a strong plus.
- Familiarity with sales contracting processes.
- Experience in requirements gathering, UAT, testing, and issue tracking.
- Proficiency in JIRA, Excel, and other project collaboration tools.
- Exceptional organizational and prioritization skills.
- Excellent verbal and written communication skills.
- Available to work in EST hours.
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