Client Success Manager – 1

3 weeks ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time
Company Overview:

When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.

Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. Operating in over 120 countries, and leveraging a robust portfolio with high certification levels from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones is committed to building digital infrastructures that transform business operations. Follow us on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

The Client Success Manager ensures client satisfaction and success by managing order processing, fostering strong relationships, addressing customer needs, managing inventory, and supporting project management efforts. This role requires excellent customer service skills, organization, and the ability to thrive in a fast-paced, autonomous environment.

Responsibilities:
  • Order Fulfillment: Process orders and quotes accurately and timely, meet SLAs, monitor open orders, and communicate effectively with customers and sales teams.
  • Relationship Building: Develop and maintain strong relationships with customers and internal teams, communicate order status, and coordinate interactions.
  • Customer Service: Address customer operational and reporting needs, understand the Zones Service Catalog, and be the primary contact for customer issues.
  • Sourcing: Manage off-catalog requests, maintain custom catalogs, process project worksheets, and support inventory and contract activities.
  • Project Management: Participate in account planning, pipeline growth, uncover future needs, and coordinate with PMO or Operations for new rollouts.
Qualifications:
  • Experience in enterprise sales
  • Strong customer service and organizational skills
  • Ability to work under pressure and meet deadlines
  • Excellent communication, negotiation, and problem-solving skills
  • Self-motivated with minimal supervision
Additional Information:

Zones offers a comprehensive benefits package, including health insurance, life insurance, pension schemes, meals, and access to an in-house gym. We promote an inclusive, diverse workplace and are an equal opportunity employer. Job timings are 8:00 PM to 5:00 AM PK time.

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