
Ecommcerce expert and Manager Customer support
3 weeks ago
We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.
Responsibilities
eCommerce Platform Account Health Maintenance and Compliance:
- Develop and implement strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
- Continuously monitor platform performance metrics and make necessary improvements.
- Coordinate with other departments to manage and control returns and refunds effectively.
- Oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
- Implement best practices to maintain high levels of customer satisfaction and retention.
- Collaborate with the support team to address and resolve customer issues promptly.
- Generate and analyze reports on sales, customer feedback, and platform performance.
- Provide data-driven insights and recommendations to inform business strategies.
- Track and report on key performance indicators (KPIs) to measure success.
- Bachelor's degree in Business Administration, Finance, Law, or a related field; Master's degree preferred.
- 5+ years of experience in compliance and customer support management.
- Proven experience in managing eCommerce platforms with a focus on compliance and account health.
- Strong background in customer support management with a commitment to delivering excellent service.
- Proficiency in generating and analyzing reports to guide business decisions.
- Solid understanding of appeals processes and VAT regulations.
- Excellent communication and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fuel Allowance
- Medical Insurance
- Free Lunch Facility (In-house)
- GYM Passport (Panel Gym's Free of Cost)
- Participatory Fund
- Market Competitive Salary
- Learning & Challenging Work Environment
- Amazing Work Culture
- Paid Time off
- Group Life Insurance
- Gratuity
- Maternity Leaves and many more
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