Technical Support Engineer

2 weeks ago


Bahawalpur, Punjab, Pakistan Sapphire farm services Pvt Ltd Full time

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities:

  • Reproduce customer environment and run tests
  • Manage and address electronic tickets efficiently
  • Liaise between sales team, customer success team, and customers to properly address customer problems
  • Troubleshoot and configure software and hardware
  • Record Keeping

Qualifications:

  • 2+ years' of technical support experience
  • Customer service oriented
  • Strong written and verbal and troubleshooting skills
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

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