
Technical Support Professional
13 hours ago
Sapphire Farm Services Pvt Ltd seeks a skilled Help Desk Specialist to join our team. This role involves configuring and troubleshooting our product to resolve customer technical issues.
Key Responsibilities- Reproduce customer environment and run tests to identify root causes of technical problems
- Manage electronic tickets efficiently, ensuring timely resolution of customer concerns
- Liaise between sales, customer success teams, and customers to address customer problems effectively
- Troubleshoot and configure software and hardware to resolve technical issues
- Maintain accurate records of customer interactions and technical support activities
Qualifications:
- Minimum 2 years' experience in technical support or related field
- Strong written and verbal communication skills, with ability to provide clear explanations of technical concepts
- Demonstrated problem-solving skills, with ability to troubleshoot complex technical issues
Working at Sapphire Farm Services Pvt Ltd:
- We are committed to providing a supportive work environment that fosters growth and development
- Our team is dedicated to delivering exceptional customer service and exceeding customer expectations
- We offer opportunities for professional growth and advancement within the company
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Technical Support Engineer
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