Customer Support Executive

5 days ago

Karachi, Sindh, Pakistan ITGS Full time

ITGS — a trusted Global Risk Mitigation Partner — is looking for a motivated and service-oriented Client Support Executive to join our growing team in Karachi. If you have a passion for client communication, problem-solving, and working in a fast-paced environment, we want to hear from you

ITGS — a trusted Global Risk Mitigation Partner — is looking for a motivated and service-oriented Client Support Executive to join our growing team in Karachi. If you have a passion for client communication, problem-solving, and working in a fast-paced environment, we want to hear from you

Key Responsibilities:

●Serve as the primary point of contact for clients, handling inquiries and providing support through phone, email, and in-person communication.

●Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.

●Manage multiple client accounts efficiently, resolving issues and ensuring service excellence.

●Coordinate with internal departments to ensure client requirements are met promptly.

●Keep accurate records of client interactions, issues, and resolutions.

●Identify opportunities to improve service processes and client experience.

Required Skills:

●Excellent verbal and written english communication skills

●Strong problem-solving and critical thinking abilities

●Time management and multitasking under pressure

●Customer relationship management and conflict resolution

●Attention to detail and professional work ethics

●Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint)

●Ability to adapt in a collaborative and fast-paced environment

●Professional email and phone etiquette

What We Offer:

●Competitive salary package

●Health and wellness benefits

●Opportunities for growth and career advancement

●Professional development and training programs

●Supportive and inclusive work environment

●Exposure to global business operations and clients

●Annual performance-based incentives and bonuses

●Modern office space with a collaborative team culture

Why Join ITGS?

At ITGS, we don't just offer jobs — we offer careers with purpose. You'll become part of a dynamic team that values growth, integrity, and innovation. Whether you're solving a client issue or driving new ideas, your contribution matters.

Ready to take the next step in your career?

Apply today at hr@itgsgroup.com and be part of an organization where your skills and passion drive real impact.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesSecurity and Investigations

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