Customer Support Executive

3 weeks ago

Karachi, Sindh, Pakistan سنونو Full time

A little bit about us

At Snoonu, we believe that through technology, anything is possible.

Our vision

is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG At Snoonu, we believe that everyone's contributions are important, we coach, we listen, and we act. Our culture is boundless and equipped to hit the ground running at any given time.

Our mission

is simply to transform how we live by connecting people with technology that offers endless possibilities, surpassing norms, uplifting communities, creating opportunities, and doing it proudly. We welcome talents, entrepreneurs, and creative minds to join us in this journey of becoming Qatar's first Unicorn.

Values We Live By

  • Be Customer Obsessed - "Focus on the customer and all else will follow."
  • Act with Integrity - "We are honest, ethical, and trustworthy in everything we do."
  • Be Curious and Creative - "We constantly innovate and create solutions to bring a lasting positive impact."
  • Lead by Example and Take Ownership - "Be the change you want to see and take ownership."
  • Work Smart and Deliver Results - "You can do more by doing less, better, and faster."
  • It's all about people - "Be a team player, together we are stronger."

What You Will Be Doing

  • Manage a large number of incoming calls and chats efficiently.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Demonstrate availability for all requirements and maintain a positive attitude to handle customer frustrations and improve perceptions of service.
  • Provide accurate, valid, and complete information using the appropriate methods/tools.
  • Meet personal and team targets for call/chat handling quotas.
  • Follow communication procedures, guidelines, and policies.
  • Act as the customer's advocate, prioritize escalations, and ensure high efficiency and resolution.

Attitude Matters Most, but the following skills are helpful:

  • Strong phone contact handling skills and active listening.
  • Good leadership skills, with the ability to guide junior team members.

Do you have some of these?

  • Minimum academic qualifications: Intermediate/OA Levels.
  • Proven experience of at least 1 year in customer service (Call Centre).
  • Familiarity with industry practices and professional standards.
  • Excellent command of English or Arabic (written, oral, and presentation).
  • Proficient in computer software, including MS Office (Word, Excel, PowerPoint).
  • Able to work in rotational shifts.
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