Duty Supervisor

2 days ago


Karachi, Sindh, Pakistan Fly Jinnah Full time

Join to apply for the Duty Supervisor - Inbound role at Fly Jinnah.

Get AI-powered advice on this job and more exclusive features.

Job Purpose

To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Responsibilities
  • Define and set sales targets for the team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices.
  • Plan work schedules and duty rosters for the inbound team (rotational) to meet business requirements, monitor adherence, attendance, leave, and overtime records.
  • Supervise Call Center agents; monitor daily performance to ensure smooth operations; manage customer inquiries and complaints from channels like telephone calls.
  • Ensure accurate communication of product and service information; monitor sales performance and revenue achievement.
  • Assist the Supervisor/Manager in daily operations by providing on-floor guidance, support, and monitoring.
Performance Management & Development
  • Manage performance assessment reports weekly to identify gaps and recommend improvements.
  • Collaborate with Supervisors/Managers to develop individual and team development plans, including coaching, mentoring, and training.
  • Identify customer service trends; analyze complaints; recommend improvements to enhance customer experience and service quality.
Technical & Operational Oversight
  • Ensure proper installation and maintenance of contact center facilities and systems in coordination with IT.
  • Develop preventive maintenance programs and provide technical support.
  • Perform additional responsibilities as assigned by the Line Manager/Supervisor.
Qualifications & Experience
  • Bachelor's degree in Management or equivalent.
  • Proficiency in technology systems and Microsoft Office.
  • Fluent in English.
  • 4+ years of relevant experience, preferably in aviation or low-cost airlines.
  • Knowledge of contact center systems and data analysis skills.
  • Strong problem-solving, negotiation, and communication skills.
  • Ability to work long hours under pressure.
  • Must be Pakistani and based in Karachi.
Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Airlines and Aviation
#J-18808-Ljbffr
  • Duty Supervisor

    4 weeks ago


    Karachi, Sindh, Pakistan Fly Jinnah Full time

    Job PurposeTo guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing...

  • Duty Medical Doctor

    3 weeks ago


    Karachi, Sindh, Pakistan Mars Associates Full time

    Posting on behalf of Cooperate Friend:The Dialysis Duty Medical Doctor is the resident supervisor and manager of all medical matters at the Dialysis Centre. He/ she would be the on-duty doctor to attend to all complications arising during dialysis procedures. They will work under the supervision and guidance of the Nephrologist and in his absence will need...


  • Karachi, Sindh, Pakistan Aga Khan University Full time

    IntroductionThe Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across...


  • Karachi, Sindh, Pakistan Health And Nutrition Development Society (HANDS) Full time

    Health And Nutrition Development Society (HANDS), PakistanReceives data from supervisors for preparation and entry into the data processing system.Enters data to update M&E reports and standards promulgated by the organizationReceives and responds to data inquiries in compliance with standards.Access files through knowledge of computer terminal and manual...


  • Karachi, Sindh, Pakistan beBeeWarehouse Full time 1,250,000 - 1,750,000

    As a Warehouse Manager, you will play a vital role in the success of our organization by overseeing the receipt, storage, and distribution of goods. Your primary responsibility will be to ensure that all warehouse operations are running smoothly and efficiently.Key duties include:Maintaining receiving, warehousing, and distribution operations by implementing...

  • Security Guards

    2 weeks ago


    Karachi, Sindh, Pakistan Tara Impact Full time

    Employment Terms: Your employment is contractual and temporary. You may be removed from this role without notice.Reporting: You will report directly to the Security and Admin Supervisor for all responsibilities and instructions.Duty Timings: Your duty will be rotated, and timings will be communicated according to operational needs.Access Point Monitoring:...


  • Karachi, Sindh, Pakistan beBeeAccountancy Full time 900,000 - 1,200,000

    Job TitleFinancial SupervisorDescriptionWe are seeking a highly skilled and motivated Financial Supervisor to oversee company financial management. The successful candidate will be responsible for supervising financial accounts, preparing financial reports, and managing relationships with government departments.Duties/ResponsibilitiesSupervise financial...


  • Karachi, Sindh, Pakistan Health And Nutrition Development Society (HANDS) Full time

    Health And Nutrition Development Society (HANDS), PakistanResponsibilitiesReceives data from supervisors for preparation and entry into the data processing system.Enters data to update M&E reports and standards promulgated by the organization.Receives and responds to data inquiries in compliance with standards.Access files through knowledge of computer...


  • Karachi, Sindh, Pakistan Aga Khan University Full time

    Supervisor, Performance Improvement TeamDepartment Health Information Management Services Entity Aga Khan University Hospital LocationIntroductionThe Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network...


  • Karachi, Sindh, Pakistan Aga Khan University Full time

    The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.As an equal opportunity...