Customer Success Manager

Customer Success Manager

1 week ago Be among the first 25 applicants

At Farmdar, we harness the power of AI and space technology to help farmers grow smarter and adapt to a changing climate. So far, we've analyzed over 350 million acres around the world, helping our partners bring precision agriculture to more than 200,000 farmers.

We work with a wide range of agricultural and food industries, including seed and crop protection companies, sugar mills such as TRR, MitrPhol, Transmara (Kenya ) fertilizer providers, food producers, millers, and financial institutions.

By focusing on innovative solutions, we aim to make farming more productive, sustainable, and ready for the future.

Job Title: Customer Success Manager

Job Type: Permanent

What is Farmdar?

At Farmdar, we harness the power of AI and space technology to help farmers grow smarter and adapt to a changing climate. So far, we've analyzed over 350 million acres around the world, helping our partners bring precision agriculture to more than 200,000 farmers.

We work with a wide range of agricultural and food industries, including seed and crop protection companies, sugar mills such as TRR, MitrPhol, Transmara (Kenya ) fertilizer providers, food producers, millers, and financial institutions.

By focusing on innovative solutions, we aim to make farming more productive, sustainable, and ready for the future.

Job Title: Customer Success Manager

Job Type: Permanent

Location: Karachi

About the Role:

We're looking for a passionate and proactive Customer Success Associate to join our team and support our mission of transforming agriculture through data, technology, and customer-centric service. You will serve as the key link between our agricultural clients, ensuring that they receive maximum value, ongoing support, and a seamless service experience.

Responsibilities:Client Relationship & Customer Success:

• Build and nurture strong relationships with clients across Pakistan, ensuring their ongoing satisfaction with Farmdar's agricultural solutions.
• Support customer retention by understanding client needs and providing timely, relevant solutions.
• Communicate the value of Farmdar's offerings clearly—translating both technical and business aspects into practical benefits for clients.
• Collaborate with the Sales and Product teams to support successful deal handovers and continued customer engagement.
• Represent Farmdar with professionalism and empathy in all virtual and on-ground client interactions.
• Conduct client on-boarding, client feedback meetings, and training sessions to ensure that customers are able to fluently navigate through Farmdar's products
• Drive product usage, ensure customer satisfaction to ensure renewals, identify opportunities to upsell different product offerings, and analyze customer data to identify areas of improvement
• Mandatory: Background in agriculture or a related field—either through industry experience or formal education.

Business Communication & Navigation:

• Help Farmdar work smoothly with other Agri businesses by closing deals, and agreements.
• Provide insights on local business practices, decision-making processes, and operational norms.
• Ensure smooth collaboration by bridging any cultural or operational gaps.

Requirements:

• Fluency in English (written and spoken).
• Strong understanding of Pakistan business culture and corporate etiquette.
• Prior experience in B2B sales, negotiations, or client-facing roles .
• Ability to understand and convey business context beyond surface-level communication .
• Excellent communication, presentation, and interpersonal skills .
• Availability for virtual meetings and occasional in-person engagements within Pakistan.
• Ability to develop and manage a customer success pipeline, from Prospect to suspect.
• Skilled in using CRM tools and maintaining accurate sales records.
• Ability to adopt & learn new technologies, software & products
• Proven track record of meeting or exceeding sales targets and KPIs.

Equal Opportunity Provider:

At Farmdar, we believe in creating an environment where everyone has an equal chance to contribute, grow, and succeed. We want all colleagues to feel welcome and comfortable in the workspace. We discourage discrimination of any kind and encourage respect among our fellow colleagues. Our recruitment process is fair for all, regardless of race, age, gender, color, religion, social status, disability or ethnicity.

For more information: https://www.farmdar.ai/

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

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