
Customer Success Manager
3 weeks ago
The Customer Success Manager will be responsible for managing the overall customer experience by ensuring customer acquisition, adoption, retention, and onboarding are successful. The successful candidate will work closely with customers, sales, and other teams within the company to ensure that customers are fully satisfied with the product and service.
VIDIZMO is a Microsoft Gold Applications & Cloud Partner, recognized in Gartner Magic Quadrant for Enterprise Video Content Management. We provide Video Content Management systems to Fortune 5000 companies across the globe and have been recognized in Gartner's Magic Quadrant and IDC MarketScape. Our developed systems empower our customers to deliver Live as well as On-Demand Video Streaming to their audience, store and share multimedia content, and perform Video and Audio Analysis using Machine Learning.
Key Responsibilities- Develop and execute customer success strategies that align with the company's goals and objectives.
- Build and maintain strong relationships with customers to ensure their ongoing success with the product.
- Ensure successful onboarding of new customers by providing product demonstrations and training, and identifying areas for improvement.
- Monitor customer usage and engagement with the product to identify potential issues and opportunities for upselling or cross-selling.
- Work closely with the product team to identify and address customer needs and concerns.
- Conduct regular check-ins with customers to ensure their ongoing satisfaction and success with the product.
- Create and maintain documentation and processes to support customer success activities.
- Provide feedback to the product team based on customer feedback and market trends.
- Plan, monitor, appraise, and review job contributions of others.
- Ensure SLA objectives are met by forecasting requirements.
- The Customer Success Manager is not focused on making sales but on educating and troubleshooting for their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.
- Bachelor's degree in Computer Sciences or Software Engineering.
- 5+ years of experience in customer success or account management, preferably in a SaaS or technology environment.
- Proven track record of successfully managing customer relationships and driving customer adoption and retention.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent problem-solving skills, with the ability to think creatively and analytically.
- Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
- Experience with CRM software, customer engagement tools, and project management tools.
- Ability to work independently and as part of a team.
Commissions, Health Insurance (OPD/IPD), Separate Maternity Cover, Leave encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment, Provident Fund, Career Growth, Bonus (benefits vary based on location).
Worldwide Office Hours: US Eastern (UTC -5).
Multiple Locations: Pakistan, India, UAE, Australia & USA.
Seniority level- Mid-Senior level
- Full-time
- Other
- IT Services and IT Consulting
-
Customer Success Manager- Pakistan
2 weeks ago
Karachi, Sindh, Pakistan Dengage Full timeJoin to apply for the Customer Success Manager- Pakistan role at Dengage3 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager- Pakistan role at DengageD·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer...
-
Customer Success Manager- Pakistan
5 days ago
Karachi, Sindh, Pakistan Dengage Full timeD·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them.The purpose of this customer-facing role is to assist...
-
Customer Success Executive
1 week ago
Karachi, Sindh, Pakistan Spursol Full timeAbout the job Customer Success ExecutiveWork with the technical teams to ensure a consistent and high-quality level of support.Monitor Zendesk support queues to address any support tickets opened by users.Provide prompt, efficient, and detailed support to the customers for the software product.Maintain a positive, empathetic, and professional attitude toward...
-
Customer Success Associate/Sales
4 weeks ago
Karachi, Sindh, Pakistan Perks HR Pvt. Ltd Full timePerks HR Pvt. Ltd. is looking for a Customer Success Associate/Sales for our reputable client.Job DescriptionDrive expansion and adoption of our software and services.Manage the onboarding process for each new customer, from technical evaluation onwards.Assist the sales team in driving and managing renewals.Maintain customer health and introduce new,...
-
Client Success Manager
3 days ago
Karachi, Sindh, Pakistan Seedient Digital Marketing Full timeJob Description:Act as the main point of contact between Client and Management Team.Handle client inquiries, complaints, feedbacks, meetings and emergencies professionally and efficiently.Support daily administrative and operational activities related to client service.Prepare and maintain client reports, including feedback, progress, and...
-
Customer Success Specialist – E-commerce
4 weeks ago
Karachi, Sindh, Pakistan Microvision IT Solutions Full timeCustomer Success Specialist – E-commerceMicrovision IT Solutions is hiring a Customer Success & Product Ops Specialist to support onboarding and enablement of small business clients on the Go2Sell platform. You will be the first contact for new leads, assisting with discovery calls, understanding client needs, platform setup, and initial digital marketing...
-
People Success Manager
2 weeks ago
Karachi, Sindh, Pakistan Minerva Research Solutions Full timeLocation: Karachi, Pakistan (On-site)Department: Human ResourcesReports to: Head of OperationsJob Status & Schedule: Full-time | Monday to Friday | On-siteAbout Digital AuxiliusDigital Auxilius is a dynamic IT, Software Development, and Marketing Services company that empowers global clients through innovative digital solutions. Our people are our greatest...
-
People Success Manager
3 weeks ago
Karachi, Sindh, Pakistan Minerva Research Solutions Full timeGet AI-powered advice on this job and more exclusive features.Location: Karachi, Pakistan (On-site)Department: Human ResourcesReports to: Head of OperationsJob Status & Schedule: Full-time | Monday to Friday | On-siteAbout Digital AuxiliusDigital Auxilius is a dynamic IT, Software Development, and Marketing Services company that empowers global clients...
-
Customer Service Strategy Manager
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Service Strategy ManagerJob Summary:We are seeking a dynamic and result-oriented individual to implement customer service strategies locally, focusing on improving profitability through enhanced customer satisfaction. The ideal candidate will have excellent interpersonal skills and experience in managing customer relationships.The incumbent will...
-
Karachi, Sindh, Pakistan beBeeTelemarketing Full time 6,000,000 - 7,200,000Dynamic Telemarketing RoleWe are seeking a talented individual to join our team as a Telemarketing Representative. This is an exciting opportunity to be part of a dynamic venture right from the beginning and experience exponential personal and professional growth.This role involves connecting with customers over the phone, understanding their needs, and...