
Customer Service Strategy Manager
3 days ago
Job Summary:
We are seeking a dynamic and result-oriented individual to implement customer service strategies locally, focusing on improving profitability through enhanced customer satisfaction. The ideal candidate will have excellent interpersonal skills and experience in managing customer relationships.
- The incumbent will design and execute strategies to enhance customer experience, ensuring timely communication before, during, and after service delivery.
- Strong people management and customer relationship skills are essential for success in this role.
- The successful candidate will be responsible for developing and implementing plans to improve internal and external communication processes.
Responsibilities:
- Implement customer service strategies to increase profitability through continuous improvement of customer satisfaction.
- Develop and execute plans to enhance internal and external communication processes.
- Manage customer relationships and provide accurate and timely information.
Requirements:
- Degree in Business Administration or related field.
- At least 3 years of experience in customer service management.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
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