Assistant Manager HR Operations

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HR Professional | Talent Acquisition Strategist | End-to-End Recruitment Expert | Onboarding Specialist | Hiring Top-Tier Talent for Organizational…

About Company

Abacus has been providing cutting-edge business solutions for almost 35 years, helping organizations transform their visions into realities. With a focus on industry-specific solutions and technology-driven delivery, Abacus is committed to helping clients become leaders in their industries. The company believes in embracing change with vision, courage, and integrity, and takes pride in being a trusted partner to clients.

Position Overview:

The Assistant Manager, HR Operations will play a critical role in overseeing and managing key HR processes, ensuring efficient and accurate execution of payroll, contract management, employee separations, grievance resolution, and data integrity. This role is ideal for a highly organized and detail-oriented professional with strong operational expertise and a deep understanding of HR best practices.

Key Responsibilities:

1. Payroll Processing:
   Ensure high accuracy in payroll processing by monitoring payroll entries and identifying errors to maintain a high Payroll Accuracy Rate.
   Work with the payroll team to resolve discrepancies and ensure timely payroll delivery.
2. Contract Management:
   Manage the end-to-end process of new hire and renewal contracts.
   Track the Contract Processing Time, ensuring contracts are processed within the set time frame.
3. Employee Separation Handling:
   Efficiently manage employee separation cases, ensuring smooth transitions and compliance with company policies.
   Track the Separation Case Processing Time to ensure timely resolution of all cases.
4. Data Management & Audits:
   Conduct regular audits of employee data to ensure accuracy and compliance.
5. Grievance Resolution:
   Handle employee grievances in a timely and professional manner.
   Track Grievance Resolution Time and work to improve response times.
   Oversee police checks, settlement verifications, and medical claim processing.
   Ensure all verifications are processed accurately and promptly within the defined Verification Processing Time.
6. Document Issuance:
   Manage the issuance of employment and experience letters.
   Ensure timely issuance by tracking Employment and Experience Letter Turnaround Time.
7. Settlement Processing:
   Oversee monthly settlement processing, ensuring high accuracy in all settlement data.
   Monitor Monthly Settlement Processing Accuracy, working to minimize errors in the data.
8. Employee File Audits:
   Conduct regular employee file audits to ensure compliance with legal and company requirements.
   Track Employee File Audit Compliance to ensure all files are in order and meet company standards.

Key Performance Indicators (KPIs):

• Payroll Accuracy Rate
• Employee Data Accuracy Rate
• Grievance Resolution Time
• Employment and Experience Letter Turnaround Time
• Monthly Settlement Processing Accuracy
• Employee File Audit Compliance

Required Qualifications:

• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR operations or HR generalist roles, with a focus on payroll, contract management, and employee relations.
• Strong understanding of HR processes, policies, and employment law.
• Experience with HRIS systems and advanced proficiency in MS Office (Excel, PowerPoint, Outlook).

Desired Qualifications:

• Master's Degree in HR, Business Administration, or a related field (preferred).
• HR Certifications (e.g., SHRM-CP, PHR, or similar).
• Relevant experience of 5-7 years. Payroll or Data Management Certifications (e.g., Certified Payroll Professional).
• Experience with Employee Relations and Conflict Resolution.

Skills and Competencies:

• Strong organizational and time-management skills.
• High attention to detail with a focus on accuracy and compliance.
• Ability to handle sensitive employee information with discretion and professionalism.
• Excellent communication and interpersonal skills, with the ability to resolve issues and foster positive relationships with employees at all levels.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Type: Permanent

Working Hours: 10 AM – 7 PM (On-Site)

Office Location: Abacus Outsourcing, Edgerton Road, 1st Floor, Shaheen Complex, Near Shimla Pahari, Lahore.

Benefits:

• Medical Insurance (OPD + IPD)
• 40 Paid leaves (Sick, casual & annual)

At Abacus, we're not just a workplace; we're a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.

Join us at Abacus, where our values not only define our work but also shape our identity as a community

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources, Management, and Analyst

Industries

Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and Staffing and Recruiting

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