Customer Support Rep

1 week ago


Lahore, Punjab, Pakistan Hurak Technologies Full time

1 day ago Be among the first 25 applicants

Direct message the job poster from Hurak Technologies

BBA graduate from UET | Junior HR Executive | UGC Creator | Content Writer

Excellent spoken and written English is a must.

About Company

Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and are expanding our business to become a global brand. We are currently looking for a Customer Support Representative.

Position Title: Customer Support Representative

Timing: 12:30 PM to 9:30 PM

Location: DHA Phase 6 Lahore

Job Type: On-Site

Responsibilities:

  • Handle queries, requests, and complaints from customers tactfully.
  • Manage classes, book exams, issue certifications, and perform operational tasks.
  • Follow standard processes and procedures to provide solutions.
  • Ensure end-to-end customer service, taking complete ownership of each transaction.
  • Improve customer engagement and experience.
  • Overcome objections and handle customer pushback effectively.

Qualifications:

  • Bachelor's degree or relevant work experience
  • Proficiency in English, both written and verbal
  • 1+ year of experience; freshers are welcome to apply.
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Technology, Information and Internet

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