Assistant Manager, Account Management

4 weeks ago


Lahore, Punjab, Pakistan foodpanda hk Full time

About the opportunity
  • Responsible for driving incremental orders, ensuring retention, exclusivity, and stronger relationships with GMV Class A & B vendors, servicing at a 360-degree level to optimize business performance, growth, and enhance their experience.
  • Assist in improving the customer experience by training restaurant staff, collaborating with operations and owners to improve menu displays, sharing reports, and working with the marketing team to create promotions and events, thereby optimizing performance.
  • Identify and implement new value-added initiatives and proactively find solutions, such as establishing 2 exclusive partnerships with key accounts, either offline or on foodpanda, with targeted monthly growth as the main KPI.
  • Ensure digital photography of top key accounts.
  • Handle deal acquisition for monthly and event-based campaigns.
  • Monitor logistics performance daily and weekly.
  • Reduce issue or fail rates.
  • Work with internal cross-functional stakeholders to define requirements, deliver strategies, develop tactical plans, manage project risks, issues, blockers, and actions.
  • Support cross-functional teams by facilitating communication, resolving urgent issues, coordinating support, and deploying processes and tools.
  • Maintain visibility and communication across teams and report progress to management.
  • Perform additional tasks or projects as they arise.
What you need to be successful
  • 1.5 years of account directorship experience.
  • Strong negotiation and communication skills.
  • Proficiency in presentations and business reviews.
  • Knowledge of food industry and operational costings.
Who we are

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food and more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a "Assistant Manager, Account Management" and play your part in the "Commercial Domain".

On this journey, you will report to "Regional Manager, Account Management".

What's in it for you

A little About Us:

  • We are fast, like mind-boggling fast If you love ever-changing goals and optimization, you're the right fit for us
  • We love people who can develop things from scratch, own them, and improve them.
  • We love what we do, and we don't rest until we've achieved our targets. If you're driven until the dream is achieved, come join us
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