Strategic Senior Manager, Business Intelligence

2 weeks ago

Lahore, Punjab, Pakistan ibex Full time

Ibex is looking to source a resource with relevant experience and exposure as per below details:

Is Data Centric

Can run their own calls

Spot the opportunities and come up with solutions

Bring the items on the table and provide recommendation

Duties and Responsibilities
  • Responsible for being the client single point of contact, managing client interactions and strategic partnership for the whole organization for the program
  • Ensure the client needs are met on an ongoing basis with a high level of client satisfaction while adhering to current client contractual commitments
  • Responsible for identifying ongoing opportunities for the program across entire employee life cycle
  • Ensure consistency on QA delivery (calibration, monitoring, reporting, etc.) across all sites
  • Partner with clients and internal stakeholders to devise data-driven strategies/action plans to address opportunities on both agents and processes
  • Represent BI team at all client Weekly, Monthly and Quarterly performance reviews and when possible, site visits
  • Partner with operations to identify and address opportunities for growth in key metrics and business drivers
  • Create detailed project plans including targeted improvements in performance and timelines to improve speed to proficiency
  • Work with the Instructional Development Team to develop ad-hoc curriculum and documentation to address hot-button issues and site deficiencies
  • Partner with training on tracking performance of new hire metrics and provide feedback to the sites on areas of opportunity
  • Partner with training to identify and address tenured agent training needs and aid in module design/revision
  • Contribute to the assessment, analysis, planning, and delivery and of client QA initiatives
  • Responsible for sharing and implementation of QA best practices initiatives between all the LOBs and sites
  • Collect and provide process improvement feedback to the client
  • Analyzes weekly VOC/CSAT and follow up with the sites on action plans
Position Requirement
  • Preferably, incumbent Director, prior experience or equivalent
  • Experience in handling multiple accounts/programs, different LOBs supporting various diverse industries
  • Experience in managing both onsite and remote teams in different sites and geos
  • Ability to leverage data analyses to drive improvements in sales, efficiency or customer satisfaction
  • Ability to deliver cost-effective value-add through the efficient utilization of resources
  • Strong Excel/SPSS and PowerPoint skills with ability to weave a story behind huge amounts of data
  • Preferably with experience in Lean/Six Sigma, COPC, ISO, PMO and the likes
  • Regularly interacts with senior level executives both internal and external, local and international
  • Has done both start-up implementation as well as re-design/alignment
  • Has done skills transfer/personnel development and process improvement projects
  • Excellent communication (written/oral) and very good presentation skills
  • Must be proactive, a critical thinker, a team-player asnd have a positive attitude
  • Willing to work on shifting schedules and ready to travel

This position requires 20% travel

This is a senior management level position and requires the ability to function calmly, purposefully, and with good judgment in a high-stress, fast-paced environment. This position must relate well to all personnel, and see him/herself as part of a team whose purpose is to support and provide leadership for our advisors and agents.


#J-18808-Ljbffr

  • Strategic Senior Business Intelligence Position

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeBusiness Full time 10,000,000 - 15,000,000

    Senior Business Intelligence ManagerThis position is a senior-level leadership role that oversees the development and implementation of business intelligence strategies across multiple programs and locations.The successful candidate will have experience in managing client interactions and developing strategic partnerships for a large organization. They will...

  • Business Intelligence

    1 week ago

    Lahore, Punjab, Pakistan Strategic Systems International Full time

    OverviewWe are seeking a skilled Business Intelligence (BI) Engineer with 3–6 years of experience to join our analytics team. The ideal candidate will have strong expertise in Power BI (Embedded and Cloud), datamart management, and PostgreSQL, with exposure to AWS Data Migration Services. This role involves building scalable dashboards, optimizing...

  • Business Intelligence Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Devsinc, LLC Full time

    Devsinc is a US-based global web and mobile application service provider with the distinctive talent to give our clients a unique and unmatched experience. Headquartered in California, while having our core team in Pakistan, our company is able to work around the clock to provide software and IT solutions to our clients around the globe.Job DescriptionBI...

  • Senior Business Intelligence Analyst

    1 week ago

    Lahore, Punjab, Pakistan beBeeAnalysis Full time 3,000,000 - 5,000,000

    Job Title:Business Development ManagerRole OverviewThe Business Development Manager–Analytics role involves handling data analysis and database management for the Commercial team.Key Responsibilities and AccountabilitiesDatabase Management:Acquire business intelligence from primary or secondary sources and maintain databases/data systems.Work with...

  • Senior Business Intelligence Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeBusinessIntelligence Full time 1,000,000 - 1,500,000

    Job Title: Business Intelligence AnalystWe are seeking a highly skilled and experienced Business Intelligence Analyst to join our team. The ideal candidate will be responsible for creating, enhancing, and maintaining business intelligence models to support organizational requirements.The successful candidate will have experience in developing and...

  • Senior Business Intelligence Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeConsultant Full time $1,000,000 - $1,500,000

    Job Description:We are seeking a highly skilled Oracle Analytics and AI Technical Consultant to join our Technology Consulting team in Pakistan. The ideal candidate will have strong expertise in designing and developing custom reports using Oracle Fusion's BI Publisher and OTBI, as well as analyzing user-reported issues and providing effective...

  • Senior Business Intelligence Developer

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeDataAnalyst Full time $90,000 - $120,000

    Job Title: Lead Data AnalystOur company seeks a highly skilled and experienced data analyst to transform raw data into actionable insights. This role is critical in developing sophisticated analytics and reports derived from enterprise systems dealing with ERP/HCM/SCM.Key Responsibilities:Lead the design, development, and implementation of complex reports,...

  • Senior Business Intelligence Analyst

    1 week ago

    Lahore, Punjab, Pakistan beBeeBusiness Full time $70,000 - $95,000

    Business Intelligence SpecialistThis is a unique opportunity to leverage your analytical skills in an Agile SDLC environment. As a Business Intelligence Specialist, you will be responsible for gathering and documenting business requirements, working closely with cross-functional teams to ensure alignment on project objectives, and utilizing tools like JIRA...

  • Senior Business Intelligence Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeData Full time $60,000 - $80,000

    Job Title: Senior Business Intelligence AnalystOverview:The role involves analyzing user behavior and subscription data to identify drivers of churn, conversion, and retention.Key Responsibilities:Analyze data from various sources to drive business decisions.Develop predictive models to improve customer experience and retention.Build and maintain return on...

  • Driving Business Expansion through Strategic Partnerships

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeBusinessDevelopment Full time 7,500,000 - 10,750,000

    Senior Growth StrategistWe are seeking a highly motivated and experienced Senior Growth Strategist to drive business expansion in the architectural, civil, and MEP design markets.Main Responsibilities:Identify and pursue new opportunities in architectural, civil, and MEP design markets.Build strong relationships with existing and potential...