
Assistant Manager Customer Care
3 days ago
Role Purpose
Lead the customer care function, improve conversions, and deliver an excellent client experience across calls, messages, and front desk.
- Handle and resolve client queries and complaints with professionalism
- Convert inquiries into confirmed bookings or sales
- Drive daily, weekly, and monthly targets
- Supervise and coach CSRs and front desk staff
- Run training on customer handling and sales conversion
- Coordinate with service delivery teams for smooth operations
- Maintain accurate records in CRM or Excel
- Plan rosters and manage workload distribution
- Prepare performance, conversion, and feedback reports
- Bachelor's degree
- 3 to 5 years in customer care and sales
- Strong persuasion and conversion skills
- Clear written and spoken communication
- Team leadership, coaching, and conflict resolution
- Ability to work under pressure and meet targets
- Experience in services sectors such as healthcare, education, hospitality, or retail
- Familiarity with appointment based or subscription based models
- Customer centric mindset
- Sales orientation
- Team leadership and training
- Professional communication
- Analysis and reporting
- Calm and effective under pressure
- Apply on Indeed or WhatsApp 0326 3995858
- Job Type: Full-time
- Education: Bachelor's (Required)
- Language: English (Required)
- Location: Lahore (Required)
- Work Location: In person
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