Manager Training

7 days ago

Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

Responsible for facilitation and delivery of training to call center team, including the development of training material.

- Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

- Reports an individual's progress and identifies additional training needs.

- Assists in program development when there are new products and/or services.

- Provides, monitors, evaluates and records effective training activities.

- Designs specific training programs to help develop or improve job-related skills.

- Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials.

- Able to effectively assist users with questions and problems associated with the use of desktop systems.

Job Specification

- Excellent communication skills.

- Understanding of their company's or call center's mission.

- Organized, energetic and able to motivate employees.

- Experts in how to operate the equipment needed for the job.

- Public speaking and presentation skills.

- Understand aspects of personal psychology and group dynamics.

- Effective People Handling Skills.

- Exceptional Communication and Interpersonal Skills.

- Optimistic with a supportive attitude.

- Path-goal oriented approach.

- Detail-oriented.

- Results driven.

- Role model Customer Service professional profile.

- Absolute knowledge of local as well as International Contact Centre market trends.

- Stress management.

- Time management.

About Us

Sybrid is a world-class Business Process Outsourcing (BPO) company with its roots in Pakistan, while it extends comprehensively structured services and products across the globe, to facilitate corporate customers and Fortune 500 clients.

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