Manager Training
5 days ago
Responsible for facilitation and delivery of training to call center team, including the development of training material.
- Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
- Reports an individual's progress and identifies additional training needs.
- Assists in program development when there are new products and/or services.
- Provides, monitors, evaluates and records effective training activities.
- Designs specific training programs to help develop or improve job-related skills.
- Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials.
- Able to effectively assist users with questions and problems associated with the use of desktop systems.
Job Specification- Excellent communication skills.
- Understanding of their company's or call center's mission.
- Organized, energetic and able to motivate employees.
- Experts in how to operate the equipment needed for the job.
- Public speaking and presentation skills.
- Understand aspects of personal psychology and group dynamics.
- Effective People Handling Skills.
- Exceptional Communication and Interpersonal Skills.
- Optimistic with a supportive attitude.
- Path-goal oriented approach.
- Detail-oriented.
- Results driven.
- Role model Customer Service professional profile.
- Absolute knowledge of local as well as International Contact Centre market trends.
- Stress management.
- Time management.
About UsSybrid is a world-class Business Process Outsourcing (BPO) company with its roots in Pakistan, while it extends comprehensively structured services and products across the globe, to facilitate corporate customers and Fortune 500 clients.
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