
Customer Service Experience Specialist
2 days ago
We are looking for skilled professionals to fill the role of a Customer Service Representative.
Job Responsibilities- Maintain a positive and professional attitude towards customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints effectively.
- Gain in-depth knowledge of our products to answer questions confidently.
- Process orders, forms, applications, and requests efficiently.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Coordinate with colleagues as needed to ensure seamless service delivery.
- Provide feedback on the efficiency of the customer service process.
- Fluency in English is essential.
- Excellent communication skills are required.
- Comfortable using computers and MS Office software.
- Experience in handling USA-based customers is beneficial.
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