Technical Service Specialist

1 week ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time

The role of a Support Engineer involves providing technical service and support to customers. As a key member of the team, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will typically interact with customer technical staff, operation managers, service engineers, and other groups within the organization. This may also involve interaction with sales, R&D, 3rd party suppliers, and other stakeholders.

Key Responsibilities
  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance
Required Skills and Qualifications
  • Bachelor's degree in engineering or related field
  • Minimum 5+ years of experience in a similar role
  • Domain experience in CS Core, including hands-on experience with CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding, MAP, SCCP, SIP, Diameter and LDAP protocols handling, Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure, MOP preparation with impact analysis and execution, Understanding of Cloud/Virtualization concepts and VNF/CNF Management, Team Collaboration, Delivering results & meeting customer expectations, Presentation & communication skills
About this Opportunity

This is an exciting opportunity for a talented and experienced professional to join our team as a Support Engineer. As a Support Engineer, you will be responsible for providing technical service and support to customers, troubleshooting and resolving problems, configuring and integrating different nodes and solutions, and performing preventive maintenance.

We are looking for a highly skilled and motivated individual who can work independently and collaboratively as part of a team. If you have a strong background in engineering, excellent problem-solving skills, and a passion for delivering exceptional customer service, we would love to hear from you.

This role offers a unique opportunity to work with a diverse range of technologies and stakeholders, and to contribute to the development of innovative solutions that meet the needs of our customers.

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

We are committed to creating a diverse and inclusive workplace culture, where everyone feels valued and supported. We encourage applications from people of all backgrounds and perspectives.

If you are passionate about delivering exceptional customer service, have a strong background in engineering, and are looking for a challenging and rewarding role, we would love to hear from you.

Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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