Technical Support Specialist

4 days ago


Faisalabad City Tehsil, Pakistan beBee Careers Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

Key Responsibilities:

  • Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
  • Analyze data and offer insights for customer experience improvements
  • Own ticket resolution end-to-end with accountability and urgency
  • Track backlogs and ensure all customer queries are resolved promptly
  • Deliver clear, quality-based communication that supports customer success

Requirements:

  • 1+ year of experience in technical support or troubleshooting roles
  • Exceptional written and spoken English communication skills
  • Strong problem-solving skills and comfort navigating CRMs like Gorgias
  • Highly motivated, intellectually curious, and resourceful
  • Experience in E-Commerce or SaaS support is a strong plus

Benefits:

  • Project bonus opportunities and annual salary increase
  • Permanent remote setup with long-term stability
  • PTO and paid holidays
  • Health and dental coverage or health stipend depending on location
  • Career path opportunities: Team Lead, Trainer, and more

Why Work with Us?

  • Fast-growing company with room for advancement
  • Collaborative and values-driven culture
  • High-level training and support from a global team
  • Opportunities to work with top-tier E-Commerce brands
  • Commitment to personal and professional development


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