Service Delivery Manager

11 hours ago


Karachi, Sindh, Pakistan beBeeCustomer Full time 800,000 - 1,200,000
Customer Service Excellence Manager

The Customer Service Excellence Manager role is pivotal in ensuring seamless customer interactions.

This key position focuses on resolving customer queries and complaints efficiently, sourcing and arranging spare parts and tools for service centres, verifying and approving product sale return notes, preparing incentives for CSD staff and SVC staff, conducting software training sessions for new staff members, organizing weekly meetings with CSD to review pending complaints, developing and managing monthly budgets for service centres, and assuming additional duties as needed.



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