Senior Fraud Investigator

5 days ago


Karachi, Sindh, Pakistan Faysal Bank Limited Full time
Job Summary
Faysal Bank Limited is seeking a highly skilled Senior Fraud Investigator to join its team. As a Senior Fraud Investigator, you will be responsible for conducting thorough investigations of cases detected by various teams, including ICMU, CIU, CMU, Branch Banking, CPU, and Wealth Management. This involves logging cases in the fraud database, gathering evidence, and updating records to ensure quality data is preserved.

Key Responsibilities:
  • Conduct investigations within assigned timeframes (TAT) and update relevant fields in the fraud database.
  • Gather and scrutinize records related to investigations, ensuring proper documentation and customer correspondence.
  • Update negative customer/third-party information in Negative Files and the database.
  • Prepare comprehensive investigation reports, including Root Cause Analysis (RCA) and recommendations for line management review.
  • Maintain accurate case files, including documents, customer correspondence, and annexures.
  • Retrieve applications and account opening forms from operations, performing visits as necessary for investigation purposes.
  • Resolve customer complaints related to fraudulent attempts and take remedial actions.
  • Initiate efforts to recover losses for reported fraud cases from involved parties or law enforcement agencies.
  • Ensure adherence to SLAs, policies, and SOPs during investigations.
  • Prepare reports for stakeholders, identifying root causes, responsible individuals/parties, and closure recommendations for process improvement.
  • Investigate Inward IBFT - Fraud Transaction Dispute Handling (FTDH) cases and update the FTDH system.
  • Liaise with member banks regarding disputed IBFT funds, recovering held funds and completing related formalities.


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