
Customer Support Specialist US Based
10 hours ago
Suave Solutions is a leading provider of software and IT consulting services. Our team specializes in delivering flexible and scalable solutions that meet our clients' business needs.
The role of a Customer Support Specialist at Suave Solutions involves providing technical and non-technical support to customers, ensuring customer satisfaction and analyzing customer needs. Day-to-day tasks include resolving customer inquiries, providing technical assistance, and maintaining high levels of customer service.
- Strong technical and interpersonal skills
- Excellent analytical and problem-solving abilities
- Effective communication and time management skills
Provide customer support via phone, email, and chat
Analyze customer needs and provide solutions
Maintain accurate records of customer interactions
Work collaboratively with the sales team to resolve customer issues
RequirementsBachelor's degree in Computer Science or related field
3+ years of experience in customer support or related roles
Strong organizational skills with attention to detail
Ability to work independently and as part of a team
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