Customer Support Specialist US Based

10 hours ago


Lahore, Punjab, Pakistan Suave Solutions Full time

Suave Solutions is a leading provider of software and IT consulting services. Our team specializes in delivering flexible and scalable solutions that meet our clients' business needs.

The role of a Customer Support Specialist at Suave Solutions involves providing technical and non-technical support to customers, ensuring customer satisfaction and analyzing customer needs. Day-to-day tasks include resolving customer inquiries, providing technical assistance, and maintaining high levels of customer service.

  • Strong technical and interpersonal skills
  • Excellent analytical and problem-solving abilities
  • Effective communication and time management skills
Key Responsibilities

Provide customer support via phone, email, and chat

Analyze customer needs and provide solutions

Maintain accurate records of customer interactions

Work collaboratively with the sales team to resolve customer issues

Requirements

Bachelor's degree in Computer Science or related field

3+ years of experience in customer support or related roles

Strong organizational skills with attention to detail

Ability to work independently and as part of a team



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