Technical Support Expert for Logistics Solutions

5 days ago


Karachi, Sindh, Pakistan Leading Edge Full time
Job Overview

We are seeking a dedicated Technical Support Expert to provide efficient and professional support to clients in the logistics industry. The ideal candidate will handle queries, troubleshoot issues, and maintain high customer satisfaction.

Responsibilities:
  • Respond to customer inquiries via multiple channels.
  • Troubleshoot and resolve platform-related issues.
  • Provide product walkthroughs for customers requesting a demo.
  • Assist users with onboarding and guide them through account setup.
  • Maintain accurate customer records and document interactions in the CRM system.
  • Stay updated on product features and offer insights to improve user experience.
Requirements:
  • Fluent English communication skills (written and verbal).
  • Prior experience in technical support, preferably in SaaS or tech platforms.
  • Able to work USA business hours.
  • Strong communication and problem-solving skills.
Salary Range:

The estimated salary for this position is $45,000 - $60,000 per annum, based on location and experience.



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