Customer Support Representative

7 days ago


Karachi, Sindh, Pakistan Leading Edge Full time

Job Title: Customer Support Representative

About the Role

We are seeking a dedicated and experienced customer support specialist to join our team at Leading Edge in Pakistan.

As a customer support representative, you will be responsible for providing efficient and professional support to clients in the logistics industry via email, phone, and chat.

The ideal candidate will handle queries, troubleshoot issues, and maintain high customer satisfaction. You will also be responsible for providing platform walkthroughs for customers requesting a demo, assisting users with onboarding, and guiding them through account setup.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to the platform.
  • Provide platform demonstrations and training to customers.
  • Maintain customer records and document interactions in the CRM system.
  • Stay updated on product features and offer insights to improve the user experience.
Requirements
  • Fluent in English (both written and verbal).
  • Prior experience in customer support, preferably in SaaS or tech platforms.
  • Ability to work USA business hours.
  • Strong communication and problem-solving skills.
Compensation and Benefits

The estimated salary for this role is approximately $600 - $800 per month, depending on experience. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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