Customer Interaction Manager

2 days ago


Karachi, Sindh, Pakistan Global Tech Full time

Join Global Tech's customer-facing team as a Customer Interaction Manager

We are seeking a highly skilled professional to manage and respond to customer queries across multiple channels, including social media, WhatsApp, phone calls, and more.

About the Job

In this role, you will be responsible for:

  1. Handling customer queries promptly and professionally, providing timely and effective solutions.
  2. Converting leads into confirmed bookings and inquiries, working closely with our sales team to achieve targets.
  3. Maintaining and organizing lead data, ensuring accurate records and efficient follow-up processes.
Key Qualifications

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Experience in customer service or lead generation, preferably in a marketing or sales environment.
  • A proactive approach to problem-solving, with a focus on delivering results and exceeding targets.


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