Customer Experience Quality Manager

6 days ago


Karachi, Sindh, Pakistan Intersys Ltd. Full time

About This Job:

">

This is an exciting opportunity to join our team as a Quality Assurance Executive.

You will be responsible for evaluating audio calls and text-based interactions to ensure that our customers receive exceptional service.

Your key responsibilities will include:

  • Evaluating audio calls and text-based interactions to assess communication quality.

  • Providing constructive feedback to agents to improve their performance and adherence to quality standards.

  • Maintaining accurate and comprehensive QA reports to inform business decisions.

What We Offer:

  • Ongoing training and professional development opportunities.

  • A dynamic and supportive team environment.

  • The chance to make a meaningful contribution to the success of our organization.



  • Karachi, Sindh, Pakistan Flipdish Full time

    We're Flipdish, an Irish unicorn serving independent restaurants in a world transformed by tech. We've grown around our customers' needs, providing them with a suite of powerful tools and dedicated support. Our mission is to make running a restaurant satisfyingly simple.As a leader in the industry, we understand the importance of delivering exceptional...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...


  • Karachi, Sindh, Pakistan Recruit Best Full time

    At Recruit Best, we are seeking a highly skilled Customer Experience Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences as measured by performance objectives and in accordance with the core values of our clients.About the JobThis is a full-time position that requires strong communication and...


  • Karachi, Sindh, Pakistan Esire Full time

    At Esire, we're dedicated to delivering exceptional customer experiences.About the RoleWe're seeking a detail-oriented Quality Assurance Specialist to join our team. In this role, you'll play a key part in ensuring customers receive accurate size recommendations and product fit checks.Key ResponsibilitiesAssist customers in selecting the perfect size based...


  • Karachi, Sindh, Pakistan Sage Hospitality Group Full time

    What We're Looking ForWe seek a motivated and organized individual with a passion for hospitality and customer service. As a Front Desk Supervisor at the Renaissance Pittsburgh Hotel, you will be responsible for driving operational excellence and ensuring our guests receive an exceptional experience.To succeed in this role, you will need to demonstrate...


  • Karachi, Sindh, Pakistan Esire Full time

    We are looking for a detail-oriented Customer Experience Specialist to join our team. In this role, you will play a key part in ensuring customers receive the best shopping experience by providing accurate size recommendations, conducting product fit checks, and assisting in product audits. This position is ideal for someone passionate about fashion,...


  • Karachi, Sindh, Pakistan Nielsen Consumer LLC Full time

    Job DescriptionThe Senior Customer Experience Manager will play a crucial role in building and maintaining strong relationships with customers, understanding their needs and goals, and ensuring they drive maximum value from our offerings.This position requires a customer-driven attitude and strong experience in working in B2B customer-facing roles,...


  • Karachi, Sindh, Pakistan Careem Networks FZ LLC Full time

    Careem Networks FZ LLC is committed to delivering high-quality products and services to our customers. To achieve this goal, we are looking for a skilled Senior QA Manager to join our team.About the RoleIn this role, you will be responsible for defining, scoping out, and leading long-term efforts to solve large business problems for Careem. You will work...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    We are seeking a highly motivated and experienced Customer Experience Associate to join our team at ibex. Pakistan.The ideal candidate will have a strong background in providing exceptional customer service, with a focus on delivering personalized experiences that meet the unique needs of each client.Key Responsibilities:Deliver high-quality customer service...


  • Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

    Job DescriptionSui Southern Gas Company Limited is seeking a highly skilled and experienced professional to fill the role of Customer Experience Director. This position plays a crucial part in enhancing and improving customer services across various departments, with a focus on sales, billing, and customer service.The ideal candidate will possess strong...

  • Product Manager

    24 hours ago


    Karachi, Sindh, Pakistan Daraz Full time

    Job SummaryWe are looking for an experienced product manager to join our team. The ideal candidate will have a strong background in product management, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the RoleThis role is responsible for developing and executing product strategies that drive business...


  • Karachi, Sindh, Pakistan Daraz Full time

    Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and...


  • Karachi, Sindh, Pakistan HBL Asset Management Limited Full time

    HBLTTI: 16210.36 (13-02-2025 - 18:30:00)Responsible for managing the customer life cycle which includes product proposition enhancement, customer service management & backend transaction processing.Key Responsibilities:Lead & provide strategic / operational guidance to the product development, client services unit & the operations team.Work with relevant...


  • Karachi, Sindh, Pakistan Recruit Best Full time

    Job Description:We are seeking a highly skilled Customer Experience Champion to join our team at Recruit Best. This key role will play a vital part in delivering exceptional customer service and ensuring that every interaction meets the highest standards.Key Responsibilities:Deliver outstanding customer experiences by providing timely and effective support...


  • Karachi, Sindh, Pakistan J & P Coats Pakistan Full time

    Job OverviewJ & P Coats Pakistan is seeking a highly skilled and experienced Business Solutions Specialist to join our team.About the PositionThe successful candidate will be responsible for developing key digital services and e-commerce activities, including training and support to internal customers.This role requires strong technical skills, experience in...


  • Karachi, Sindh, Pakistan NielsenIQ Full time

    At NielsenIQ, we are seeking a Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure high customer satisfaction by understanding and addressing their needs and goals.Key ResponsibilitiesConduct...


  • Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time

    Job DescriptionKey Responsibilities:• Provide clear and relevant information to customers about our products and services.• Address customer inquiries and resolve concerns in a timely and professional manner.• Record and maintain accurate customer data, ensuring all information is updated and secure.Further Responsibilities:• Build strong...


  • Karachi, Sindh, Pakistan Daraz Full time

    About DarazDaraz is a leading e-commerce platform in South Asia, operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar. We empower over 100,000 active sellers with world-class marketplace technology.Our vision is to serve 100 million customers and businesses by 2030. We offer a unique opportunity to learn from the best in e-commerce (Alibaba...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Join ibex. Pakistan's innovative team as a Customer Service Specialist and take your career to new heights!About the RoleThis is an exciting opportunity for enthusiastic and motivated individuals to deliver exceptional customer experiences.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, or chat.Maintain accurate records...


  • Karachi, Sindh, Pakistan ibex Full time

    **About Us**At ibex, we are committed to delivering exceptional customer experiences through innovative solutions and expert support. As a Senior Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch service and support.**Key Responsibilities**We are seeking an individual with excellent communication skills to...