
Customer Experience Quality Manager
6 days ago
About This Job:
">This is an exciting opportunity to join our team as a Quality Assurance Executive.
You will be responsible for evaluating audio calls and text-based interactions to ensure that our customers receive exceptional service.
Your key responsibilities will include:
Evaluating audio calls and text-based interactions to assess communication quality.
Providing constructive feedback to agents to improve their performance and adherence to quality standards.
Maintaining accurate and comprehensive QA reports to inform business decisions.
What We Offer:
Ongoing training and professional development opportunities.
A dynamic and supportive team environment.
The chance to make a meaningful contribution to the success of our organization.
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