Text Based Interaction Monitor

1 week ago


Karachi, Sindh, Pakistan Intersys Ltd. Full time

Job Description:

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We are looking for a highly skilled Quality Assurance Executive to join our team at Intersys Ltd.

The successful candidate will have experience in quality assurance, preferably in a customer service or call center environment, and possess strong analytical skills with attention to detail.

The role involves:

  • Evaluating audio calls and text-based interactions to assess communication quality.

  • Providing feedback to agents to improve their performance and adherence to quality standards.

  • Maintaining accurate and comprehensive QA reports to inform business decisions.

Key Requirements:

  • Strong analytical skills with attention to detail and ability to maintain accuracy.

  • Excellent communication and feedback-giving abilities, with the capacity to work effectively in a team environment.

  • Able to work independently and efficiently to meet deadlines.



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